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April 2023 by Jonathan Marks
Secure at day and night! Well light and clean!
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February 2023 by GP B
Considering taking a nap in my car waiting for the teller.
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January 2023 by Lonny Roberts
Great bank, with great service
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January 2023 by Englebert Englebert
So much improvement since Truist took over! Branch manager is so personable and helpful!
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October 2022 by Vin Cent
So much improvement since Truist took over! Branch manager is so personable and helpful!
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October 2021 by Elaine Carey
Last year, just after the pandemic hit and small businesses needed help to keep afloat, I asked BB&T for one of the gov't programs. I've been a loyal BB&T customer for over 25yrs, bought a car and financed with BB&T, bought a motorcycle, signed up for a HELOC for repairs on my house and of course, a savings and checking account.I've always ran my business through my checking account without any issues until the day I called and asked for help. I was told I couldn't get it because I didn't have a 'Business' account, even though I was running ALL of my money through my checking account. This was on a Friday morning. I even called the head office in Wilson to speak with someone above the pay grade of the local bank. I got the same message.So, I called First Bank and created a checking, savings, and a business account and hopped into my vehicle, drove to BB&T and told them I want a cashiers check for the money in my checking and savings accounts. I then went straight to First Bank to deposit. This was just before 5pm.The following Monday, the lady I spoke with on Friday called me that morning to tell me they changed their minds about the business programs and was offering help. TOO LATE! I already took my money out of your BANK!They wouldn't let me put it back into my account since earlier that morning, it was totally closed. Yeah, thank you for nothing the last 25+ years!! I may move my HELOC over to First Bank as well. By the way, First Bank people have been so nice!!
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October 2021 by Steve Care
Getting ahold of my banker is about as easy as getting a root canal without any use of pain medication and pliers. They never answer, always on vacation, and are willing to lie 100% of the time. Worst bank I ever had
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June 2021 by Dale Beebe
Mrs. LeMieux really helped us out with a banking matter. She was friendly, courteous, and completely professional. She stuck through some maddening technical issues until the matter was fully resolved. Highly commend her to anyone who appreciates old fashioned customer service. Well done and thank you, Mrs. LeMieux!
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January 2021 by John Bradley
Getting ahold of my banker is about as easy as getting a root canal without any use of pain medication and pliers. They never answer, always on vacation, and are willing to lie 100% of the time. Worst bank I ever had
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October 2020 by Vincent
Worst branch I’ve ever been to, of any bank.
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February 2020 by Amber Strickland
My review is to warn as many as possible about an active scam in our Community and also the role that BB&T played in us falling victim to such a scheme and how they refused to take responsibility for their actions… or lack there of.
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June 2019 by Molly Webster
The phone system is all messed up. Can’t wait to see how bad service will get with the SunTrust merger.
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May 2019 by Barry Walz
been trying for 3 days to reach the bank by phone. It is quite possibly the worst phone service ever any where!
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September 2018 by Eryn Fuson
Helpful and sweet staff. They have gone out of their way to help me figure things out about my account before.
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June 2018 by Cool Beans
If you ever have the misfortune of having to use the archiac approach of calling and asking for your account balance... Prepare yourself for a wide spectrum of security questions...If you get one of the numerous questions incorrect....You are invited to visit the branch.
