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March 2024 by Sherry Ingram
First citizen is great bank to do business with. I’ve been banking with them for a few years and my experience has always been pleasant. Pat is absolutely amazing and will go above and beyond to help you with your financial needs. Susan is also great, friendly and welcoming when you walk in. I would highly recommend this bank.
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February 2024 by Jennifer Pedraza
Terrible customer service! Just pure rude. Going to a different bank! Do NOT recommend !
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July 2023 by J S
Should work on customer service and policies: I took 2 payroll checks on a First Citizens business account. They wanted to charge $8.00 each to cash them. They are First Citizens checks!!!????. Probably management at this bank because other First Citizens banks don't need money this bad!
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September 2021 by Danielle Simonton
Horrible experience the year and a half I banked with them.The loan manager blatantly lied about my finances, and the team who had the job to address fraud on my card..rather that try to help me. Sent me fraudulent charges to collections.As well as one of the tellers sending a pending deposit back to sender..all in all HORRIBLE people to work with. Would never recommend this bank. They are a joke.
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November 2019 by robert Thomason
I do all of my business with Wells Fargo except for having an auto loan with First Citizens. Every time I go to Wells Fargo it is friendly and inviting. Every time I go to this branch to make a loan payment the employees are frigid and make me feel like I'm interrupting what they are doing. To me friendliness goes a long ways with customer service.
