Lowe's Home Improvement in Southern Pines, NC, is a headquarters for all building materials, offering everyday low prices on quality hardware, tools, appliances, and home improvement needs. Customers report overall great service, with many employees going above and beyond. Staff members are described as nice, helpful, friendly, and sweet, quickly assisting customers with finding products like fence railings and fulfilling online orders promptly. Employees are ready to help, even just after getting on the clock or right before closing, and show excellent customer service by helping load large purchases and engaging with children. However, some customers experience a downfall with credit card applications being denied despite having a good credit score. At times, the store can be very crowded, leading to lengthy lines at the self-checkout and pro desk with limited staff supervising. Despite this, many customers express great satisfaction with the expert advice and helpful service received.
The staff was great, I want to start off by saying that. They took care of me and went above and beyond. The only reason I give this lowes 4stars is their parking lot sucks!! Its a home improvement/construction store and all but 1 section is bumpered off for single vehicles. Pulling a trailer and finding adequate parking... read full comment
July 2025
Steve is the best customer service guy! 15 mins before closing he helped me find out they don't have the tool I need to finish a job and travel hours home. Steve looked over the whole store and let me use a store tool with a promise to return it. He went above and beyond , Thanks Steve. The bar is in the truck seat it... read full comment
July 2025
Always my go to,but never have all of what you want.
