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February 2024 by James Quigley
No wait with no line.
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May 2023 by Vick
We have used Bank of America for 20+ years. This location was the worst I have experienced. We have to use tellers most of the time for bank services. Due to locations closing. When we are near a location and can experience the customer service we lack from atms we stop. Today was making a deposit at this location. The teller question why I didn’t have a deposit slip for one check. I said I don’t know I needed it. Other locations just use my card and most of the time we just use an atm. We don’t have a bank in our area. He wasn’t pleasant at all and I don’t feel welcomed I. This location. I get better customer service at the atm.
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July 2022 by Rich Harlin
Just wanted to open up a simply checking account. Understaffed or just lazy I could not really tell. I think the fact that they close in a half hour. It was the only time I could get to the bank with their limited hours.
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May 2022 by Teresa Taylor
This BofA was once filled with wonderful tellers and two drive-thru lanes. They started letting go our tellers then closed our drive-thru and followed that by letting go, I assume, they may have quit retired or transferred, our last great tellers and bank employee's that had been there so long and brought in so much business with their, well their just being themselves. Now they have just a couple tellers but usually one at a time. I have had to wait outside because the line was wrapped around and out the door. And it often takes just much longer for the same transaction than at other banks. The hostesses that try to cram the ATM and online banking down your throat to alleviate the long lines, is nice enough but seems forced to be nice, not in a bad way but like it's just her job. The girls that were there when I started banking were just genuinely nice not forced. And we've been made to feel like criminals for just making a payment. Now I understand the necessity of ID on deposit accounts especially withdrawing or changing anything. But to make a payment. Why? My husband was literally chased down via phone because my son's ID was expired and he had made a Bank of America payment with a statement in hand. He had to give her his ID information over the phone after they had made a couple calls to find him and it was quite embarrassing. And closing the drive-thru was like a slap in the face to the elderly and disabled that find it difficult to use the ATM or wait in line for an extended period of time, if that's even possible. I guess I don't understand having a great crew and letting them go.
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March 2022 by Nick Z.
I've had an excellent rapport with this BOA branch since moving to Southport 10 years ago. The staff have all been friendly and helpful.
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October 2021 by John Pothoven (Pots)
Great customer service! Hannah is very courteous and professional and management has no issues stepping in to help. ⭐⭐⭐⭐⭐
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September 2021 by Morgan Lowe
Worked with a lovely lady named Asia to help get my first bank account open. She was a gem to work with and answered any questions my mom and I had. Got my account open with little trouble, and overall was a great experience
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May 2021 by Asiya Nasser-Wright
Someone needs to check in on this branch, a bunch of unhelpful employees who pretend like they don’t know how to do anything. Don’t seem to know many of the protocols other branches normally and professionally follow.
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January 2021 by Asiya Nasser
Someone needs to check in on this branch, a bunch of unhelpful employees who pretend like they don’t know how to do anything. Don’t seem to know many of the protocols other branches normally and professionally follow.
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December 2020 by Greg
I started with this bank 12 years ago. Their inside teller services always took longer than convenient especially on Fridays. But they had a good ATM teller. I chose this bank mostly for its on-line features. However, their personal customer service continued to degrade over those years to an extent that they are unusable in the business world. So out they go! Would not recommend.
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November 2020 by Jim Turner
They do not answer their phone!
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June 2020 by T L.
This has to be the worst bank ever! I went in today to cash a check drawn on BofA. They apparently charge you $8.00 to cash one of their own checks! This is absolutely ridiculous! One reason I don't bank with them anymore... the fees! The only reason I give them one star is because there are no negatives or they would have it!
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October 2019 by Cy R
Used to be a decent place to go in for banking with pleasant tellers a few years ago until they began closing portions of the business. The drive through is closed, they've let go many of the very pleasant staff they used to have, there is usually only one teller inside now, and they're pushing everyone to do banking inline via the app.
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July 2019 by Caroline Martin
Had a problem with getting the BOA App onto my cellphone. 2 ladies at the Southport, NC location took extra time with me and my phone to see that I would be able to bring the results I needed. Associates have always been courteous and helpful with me.
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October 2018 by scott hair
I deposited a check in my account. Cant collect that check for 5 days .mike deposits a check I wrote him hours latter he deposited it in his account and it was paid in minutes. But I can't collect it for 5 days from another bank but yet they will pay another bank put me in the hole and cost me $35 for every piece of bubblegum I bought the day before when I had money in my account
