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June 2023 by Lauryn Landrith
I cannot thank the associates at Cape Fear more!! This was our first visit to the area (we’re from SC) and my boyfriend of 6 years FINALLY asked me to marry him at Oak Island. The ring was a little too small so we decided to take it to a jeweler close to the area to get it resized. They welcomed us with open arms and was able to fix my ring just in time for us to leave to go back home. To the workers at Cape Fear, thank you beyond words for helping us with this big milestone in our life, we our forever grateful!
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April 2023 by Matt Singer
What an absolutely FANTASTIC place!!! The owner and his staff are wonderful. Furbabies are not only welcomed, they are welcomed with open arms and huge amounts of LOVE! I enjoy supporting great businesses, especially when they are dog lovers. I HIGHLY recommend this place!!!
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October 2022 by Amanda Kelly, MSN, FNP-C
My husband and I have been customers for 5+ years and have always been happy with the service and quality of jewelry. Chuck is super talented and easy to work with. The staff always friendly and helpful. I get so many compliments on my jewelry. Highly recommend this store. We are lifetime customers. <3
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October 2022 by william todd
I have bought several pieces of jewelry for my wife from here the staff was amazing to deal with and all the sizing was of top quality will definitely do more business with them
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September 2022 by Amy S.
Always a fantastic shopping trip!We always find just what we needIf you are in the Market for a beautiful piece of jewelry or repair. This is the place! Custom design is available as well!We can't wait to go back. Plus, we can shop with our Fur Baby in tow. *they love pups!❤️*Nikolai Papoochnik approved!
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March 2022 by Carolyn Siegel
Stopped by today to get a watch battery replaced with a discount coupon from the Valpak. They replaced the battery for free with a smile & asked me to refer their business to others. Go see them. They have some lovely jewelry & are very kind!
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March 2022 by Marie Fower
Great quality jewelry and friendly staff. I replaced a lost necklace and charm that I had been searching for year to replace and added a matching ring to go with it. The selection and quality is top notch.
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February 2022 by Lynne Hambleton
I have bought several fine pieces of jewelry from Cape Fear over the years. But this place has fallen in customer service since it’s new ownership almost a year ago. The new owner will not back jewelry and workmanship of purchases from made during prior ownership. I had purchased a Diamond ring and the stones kept coming loose. Same jewelry store. The current owner was rude and didn’t want to talk to me. He stood in front of me with his arms crossed, staring down at me, and said he was too busy. Plus, there were no customers in the store and 3 other saleswomen listening to our conversation. Will never buy jewelry from that place again. The owner is arrogant and does not appreciate repeat customers.
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February 2022 by Dorothy Fowler
Recently found this jewel…The staff and owners were so nice and knowledgeable about their merchandise. My husband bought me beautiful diamond earrings for Christmas. I absolutely love them…I also purchased a few items for the grandchildren. Very pleased and will definitely return!
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January 2022 by Beach Babes & Buckets
Cindy was simply amazing to us! We are locals and find the items NOT BEACHY, sterling or low quality at all!We are thrilled to be lifelong clients to the amazing Cindy! Thank you for being wonderful and offering great service!
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January 2022 by Bridget Williamson
Love this place! I created the most adorable charm bracelet over the span of a few months, charm by charm as I was documenting my new life in Southport. I couldn’t be more pleased with the selection, but more importantly the customer service. I like to consider them friends now because they see me so much and are always so kind! My sister-in-law even came from SC to have her ring sized because there are so many fraudulent jewelers in her area, but with me personally knowing the staff and owner, she asked if I would do it for her here. Chuck took great care of her, even sizing both her rings on the same day. These people are why small businesses will always be my first choice. It’s like doing business with family. ❤️
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January 2022 by Melissa D
Fabulous jewelry store! Even though they were crazy busy with their after-Christmas sale last month, the owner, Chuck, still managed to re-size my twenty-year-old rings (quite beautifully, I might add) overnight. Thank you!!! I have held off on having them re-sized for a few years now because I wanted to find a jeweler I could trust. Thanks to my sister-in-law...I have now found one! Happy to drive 3.5 hours to have that peace of mind.I ended up buying a couple of gorgeous sterling silver earrings, too. Great prices; beautiful jewelry; and terrific staff! They definitely take good care of their customers. We'll make sure to stop by next time we're in town visiting my SIL.
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January 2022 by Austin David
My wife needed to get a platinum ring resized. They took care of it quickly and expertly.The only real downside is we also found some earrings she really likes.Staff is super helpful, prices are great. Amazing selection.
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January 2022 by Kayle DuBeshter
The new owner is horrendous. Terrible customer service, please do not give them your business.For quick, short version - recently got married and lost one of the diamonds in my wedding band. Rings made at this jeweler. New owner very nasty and wrote a discounted value on sticky note to do the work. We went to Wade Jewelers, never been there and they replaced the diamond, fixed/adjusted band and cleaned for NO COST.Complete story of encounter with new owner below.I gave Cape Fear a heads up on what happened and that we'd be coming in 12/23/2021. My mother and I met the new owner - he approached us and stood in a power stance - glared down at us and waited for one of us to speak. We re-explained what had happened. Go back a few years, when we got engaged, a stone had also fallen out of my engagement ring. The prior owner, Lee, replaced the emerald, adjusted the band and cleaned my rings without any hesitation.Circling back to the new owner - He said he would not stand behind his jewelers. He compared it to owning a Honda and going to different Honda Service centers to get it taken care of (which I believe proves our point, that they'd recognize the work received at a different Honda Service center but that's a different story).He raised his voice, saying he is not willing to loose any money and wrote a figure on a stickey note. He said the only person who may be willing to loose money on this is Lee and we asked if we could speak with him. Replied "No, I'm assisting other customers and busy right now"...after we've been talking for a few minutes and there were no other customers in the store. Even if there were any, there were 3 other jewelers there to assist.I asked if he'd sign the stickey note so I can explore other options (if we return, can provide the stickey note to reference). He wouldn't. Later on, he told us that this was a discounted price and he's not interested in arguing with us anymore. When leaving, we decided we didn't want to provide him business even if it's cheaper because of this unnecessarily hostile interaction. Not once did either of us raise our voice.We walked into WADE JEWELERS down the road and explained what happened. The owner, Chad, took both of my rings to the back, Murray worked his magic and came back out - let us know that they replaced the diamond (same quality as others), fixed the band and cleaned both of my rings. Chad said he didn't want us to loose faith in jewelrys and provided this service at NO COST to me. My mother and I have never provided Wade Jeweler's any business before. I walked out the door in shock, processing how polar opposite the two interactions were. And that a jeweler we have never provided business with did this all for free.I typically do not write reviews and apologies for the length, but the experience we had needed to be shared. I would not want anyone to experiece the type of customer service and hostile interaction we did with the new owner at Cape Fear, especially around the holidays.
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November 2021 by Bridget W.
Fantastic jewelry store with most helpful and kind employees! I always leave satisfied with some shiny and new :)
