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February 2024 by Lisa Harris
Great folks to work with
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January 2024 by Paul Hensley
I only needed a safety inspection to get my vehicle registration renewed, but I would return in the future if my vehicle needed work. In the short time I waited in the office for my inspection to be completed, several customers came and went. All were clearly regular customers who were being treated like family. Even as a new customer, I was made to feel welcome.
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January 2024 by Mason H
I chose this company through the reviews. It's apparent you cannot choose a company by their reviews (major mistakes). After the second and third day, I felt as though I was doing all the contacting to get an estimate to get the work done. I didn't get anywhere with them. I called the third day about 1:00 and was told by the woman in the office that she would check with the mechanic when he got back from his doctor's appointment, if he could get me an estimate together and see if he could do the work the following day. I never heard back from her, so I called back at 4:00 at which time the woman that answered the phone ( I guess was tired of me begging to have my work done) handed the phone to Mr Chris Matthews who abruptly told me to come and get my vehicle. The worst experience I've had in 55 years of dealing with auto repair shops. Three lost days of not having the use of my vehicle. Now I have to start over and find another repair shop.Don't call me dishonest. My review is correct to what happened and I'm sticking to it. You are the one who is not being honest and truthful. Why would you tell someone to bring a vehicle over to your shop on Tuesday knowing you had a full schedule and you couldn't work on it? If you had told me that, I wouldn't have brought it over. You're also trying to make it sound like you couldn't do the work because you didn't have the parts. Then why do I have an estimate (with parts) you sent the last minute when I was heading over to pick up my vehicle? You tell someone (come pick up your vehicle) to get their vehicle off your property knowing they are taking that vehicle on a highway with a major transmission leak. It could be a transmission failure while driving in traffic causing a major accident where someone could get injured or killed. That's a real caring business owner. You of all people should know better than to let someone take a vehicle out on the road like that.Have a great New Year
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January 2024 by Janice Harrison
Went for a tire alignment. Great place. Will definitely be going back.
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November 2023 by Joan Murray
Chris Matthews is fair, competent and conscientiousServices: Auto engine diagnostic
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November 2023 by Kenneth Kidd
Very good and fast service. Always pleasant.Service: Vehicle Inspection
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November 2023 by Donna Blaney-Brouse
As always, requested service was prompt and efficient. It's reassuring to know I can always rely on them to get the job done and back up their repairs.Victoria, at the desk, is a true multitasker! She is knowledgable, keeps customers informed of progress, and handles seemingly constant phone calls with courtesy.Services: Steering & suspension repair
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November 2023 by Michael McCarty
Didn't have an appt but Chris said he would fit me in if I could be patient. I was and he did. I passed inspection and Chris was able to identify a few mechanical issues that I might want to keep an eye on which I appreciated.Service: Vehicle Inspection
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September 2023 by Jeff Smith
Chris and Victoria - OKI/SPT's dynamic duo. I appreciate that we have Chris Matthews automotive here along with their team. They are honest and always deliver quality in a timely manner.Thanks you!Jeff & StacyService: General repairs & maintenance
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September 2023 by David Pearce
We scheduled an appointment for an alignment. The receptionist was friendly, knowledgeable and efficient. The service was completed while we waited, and within the hour they said it would take. They provided a printout that showed the alignment corrections needed as well as the readings when finished. Excellent service.Service: General repairs & maintenance
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September 2023 by Doc Liberty
Although they didn't do safety inspections on motorcycles, the helpful young lady behind the desk called around and found out that Boys Under the Hood (Oak Island) would take me right then on a walk-in basis. Great customer service!
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September 2023 by John P
Excellent. What a pleasant surprise to find efficient professionals who take their job seriously. I had no appointment but was able to get my car maintenance done quickly. The staff appear genuinely concerned about their customers and their needs. Comfortable, clean waiting area. Highly recommend.Services: General repairs & maintenance
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September 2023 by MGA Managements
I recently brought my BMW 440 into Chris Matthews which needed significant under bodywork things like a sub frame, control arms, etc. Everyone was very knowledgeable & professional thought the experience, furthermore very reasonably priced and went above and beyond to more then once to ensure/deliver the best quality and service with the best possible experience.
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September 2023 by Matthew Werner
Wife and I both got new tires and alignments in the same week - Victoria was polite, knowledgeable and efficient. Chris was super accommodating to our timing needs. I would recommend Chris and his team to any of my family and friends. Well done Victoria, Chris and Crew!Services: Tires
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September 2023 by Brenna Creamer
Everyone at Chris Matthews Automotive were amazing. They were super responsive, personal, honest, and went above and beyond with getting our car serviced and ready to sell. I will only take may car there from now on. Thanks so much!Services: General repairs & maintenance
