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March 2024 by Kristy King
I love to go here for my mechanical needs. This is my place to go to for oil changes and anything dealing with my tires and brakes. I am very particular about my car. I don't trust everyone because I had a tire put on my front passenger side of a car I had and evidently they didn't screw the lug nuts on good enough. I was going down the highway driving 70 and my tire came off. Fortunately I didn't flip my car or even wreck my car and no one was hurt.The employees are very nice and they explain everything they need to do to your car before they do it.
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February 2024 by Family OKI
Don’t go there if you have anything but an oil change or tire rotation! They are inept for everything else!
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February 2024 by Mike Harkey
I've been coming here now for the past three years. Service is slow, but they are busy. My complaint is that the don't DO what they say they do. I have all my receipts and EVERY one says that my air filter is "OK". Two weeks after my last service visit my check engine light came on. After having it checked out, it came back that I had a bad O2 sensor. Before taking it to a mechanic and forking out a $400 repair, I checked the air filter as that can be a potential reason for the code. It, almost looked like it had a birds nest in there. This is a fairly new truck and you could tell that the screws on the lid had never been touched. Upon replacing it (and the cabin air filter which was just as bad) My truck now runs fine and gets 1.5 miles per gallon better gas mileage. Point is...all the receipts I got out (and still have) all indicate that it was good. How many people have a machine to check these codes like I do? How many would have just forked it over to a mechanic to spend LOTS of unneeded money. These guys are a mill....not doing what they say. BEWARE!
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February 2024 by Annie Mountjoy
Had my vehicle inspected. While waiting was very impressed by the desk and garage staff who displayed such a friendly, familiar and welcoming environment with everyone.
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December 2023 by Lori Barfield
Absolutely the BEST experience getting my car serviced at this location. I was heading out of town and needed immediate help and Donna and Ryan prioritized my issues and got me in and out in an hour. They explained everything clearly and charged me fairly. I was so confident that my car was in good hands. Made my 8 hour trip with no problems. I will be back for sure!Service: Electrical
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December 2023 by REBECCA SMITH
On 30 Oct 23 at 8am I brought my 2014 Ford Expedition Limited with 116,127 miles in for routine maintenance. I had zero issues with my SUV up until this point. I had an appointment to have my coolant and transmission fluid changed (if needed, a new trans filter). The job took 2 1/2 hours, told me they did have to replace filter and they did a flush (I asked for a change, not flush). With military discount it came to $299.60. I drove it 5 miles away to the island, between 35-45 mph, and did not drive again until the next morning. 31 Oct 23 7:40 am I took my dog with me to head to Leland. I drove 14 miles and came to a stop sign at Midway and BUS 17. As soon as I pulled out, I heard a gushing/spraying sound, the vehicle smelled like it was overheating, the temp guage was actually reading really low, transmission sounded labored and the vehicle did not want to go. I was barely able to get into the parking lot of the new Dollar General right there. I didn't even fully pull into a spot before putting it in park and shutting it off. Right away, I opened the hood for it to cool and noticed there was barely any coolant in expansion tank, everything was soaking wet under the hood and under vehicle, smelled like it was overheating, puddles under SUV, so I took pics then called Southport Quick Lube since I didn't have any problems with my vehicle until they serviced it. Repeatedly I was told it wasn't anything they could have done, it was just condensation and the cleaner they used. I kept saying that doesn't make sense given the issues I'm having. After going back and forth for some time and sending pics, they said they would send a tow truck to bring it back to them for review and send a ride share to get me and my dog back to where I'm staying. Late that afternoon I was called and told the same thing about it being condensation,the smell of cleaners and they did nothing wrong. I was also told they vehicle was fine, they drove it 3-4 times (even though they only went 6 miles and only had the vehicle 17 mins), they hooked it up and did a diagnostic with no codes, I had to come get it and also pay for the towing. No matter how much I told them that didn't make sense and I was scared to drive it at this point, she just said, there's nothing they did but I should probably only drive it close to home just in case it happens again I won't be stuck in the same position. I honestly didn't even know what to say. Since it was late in the day, I got a ride share early the next morning. She told me the same nonsense when I picked up the SUV, then told me to go upfront to pay the tow bill. I paid it (they charged me more than what the bill stated). Reluctantly, I was able to get a copy of the actual bill. I left and drove approximately 10 miles before it all started happening again but this time all of my electrical components started to malfunction as well. It was beeping, no RPMs, zero miles to empty (actually had 3/4 full), no speedometer (actually going around 60), no tire pressure etc. I was just praying to make it back over the bridge to where I was staying. I just made it to the driveway and turned off the vehicle. After sitting and cooling I just looking and checking what I could. The expansion tank was empty, I took radiator cap off and it was full of debris, still looked like something was sprayed everywhere, it got into electrical. At this point I took it slowly miles aways to another mechanic, left the SUV there with all my paperwork and receipts then walked back. The spray everywhere was coolant. Apparently when I put the radiator cap back on myself I had fixed the issue. Just to be on the safe side, I did buy a new radiator cap since mine had debris in it, I also had to buy more coolant. My vehicle is now running just as perfect as it had been before I brought it to Southport Quick Lube. I was able to use it 8 1/2 days. A job that should have been $299.60 ended up being $462.44, guessing over $500 without my military discount and if I didn't walk back from mechanic. They
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December 2023 by Stan Scott
I'm always pleased with the services at Valvoline Express Care. My wife and I are, and will continue to be, repeat customers.Service: Oil change
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October 2023 by Ron Harrison
Always busy, but always friendly and helpful.
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August 2023 by Kevin
Good work, friendly front desk, and quick too!
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July 2023 by Lindsey Matthews
Used to receive great service from this business, not anymore. I have tried on four different occasions to take my car here in the past month. Each time I am told that they “don’t have time today” regardless of how many cars are there. Many other people on the island have experienced the same thing. Yaupon service center was able to get me right in.
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July 2023 by Don Powell
I had an ongoing issue with my key fobs with them taking turns to interact with my truck's door locks and starter. I had just had two issues of the starter spinning the engine, but not starting. I took it in and advised Donna of my key fob issue and the new engine issue. I requested to leave it overnight for Bryan to take a look at the next day. I received a phone call about lunch time that my fuel pump was broken and was the cause of the starting issue. Of course it was replaced and the truck is running as well as when brand new. Both key fobs are also working as expected. Once again Bryan is keeping my 170,000 mile truck rocking!
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May 2023 by Lisa Riddle
Excellent service ! Efficient, communicate well, very busy and impressive restroom quality! Friendly knowledgeable staff. Love this place.Services: Tires
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April 2023 by Trina Molnar
Friendly and get you on and out. Asked about the different oil options and the guy just said price. There is a difference other than price.
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March 2023 by gerald vargeson
They cater to who they want when it comes to state inspections, particular window tinting. Some they pass some they fail. No matter how dark those windows are.*** Amy, Amy, Amy, you should pay attention to what's going on in your shop. I know the rules for tint. Explain how a friend of mine can come into your shop 3 days before I do, with with darker than dark window tint and your shop passes his vehicle. I come in with much lighter tint and fail. You obviously have no clue. You have a great day..
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March 2023 by Jess Fortes
Excellent crew here. Always very nice. Great waiting area. Reasonable prices.
