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July 2025 by Nasteshia Robinson
I can't emphasize enough how exceptional this place is! When I faced issues with a pending school refund, Kelly Carter stepped up remarkably. Not only did she work tirelessly to address my concerns, but she also assured me that I wouldn't have to worry about a thing until everything was resolved. Ms. Kelly embodies professionalism and should genuinely be acknowledged for her outstanding service. Her warm greetings make me feel completely at ease every time I walk in. Because of her dedication, I'm committed to continuing my business at this Aaron's location. Kelly has a gift for customer care and should train future employees to provide such excellent service. She deserves a raise.
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November 2024 by jasmine bryant
Let me start by saying this place was super helpful and went above and beyond to help me out! I was trying to get a washer and dryer from another Aaron’s location and it was a disaster, but the manager Kelly saved the day. I made an order today and received my order today. This location is amazing and followed through with what they said would and the Aaron’s crew that delivered my stuff was super helpful as well. If anyone needs any rent to own items without the hassle, this is the place!
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May 2024 by Chuck Huntley
Rude,nasty,lying manger!!!!!! Worst experience!!!!!!!
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March 2024 by Deborah Hensley
I’m a happy rent to owner. Kelly has worked with me to meet my needs regarding my products. Very professional and patient and kind and puts my mind at ease regarding purchases. She always locates product they may not have in the store, and sets you at ease and details me regarding the price of the quality purchases. Even the delivery guys are so polite and accommodating to my immediate needs. Can’t say enough good things about the Spring Lake, NC store. Will recommend to anyone who needs product that is legit and making the payments in a fashion to meet your specific needs. Thank you Spring Lake store for excellence in service!! And thank you Kelly for your work on locating just what you need and making the purchase painless.
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December 2023 by Melanie Tyson
Kelly was super nice and very helpful
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November 2023 by donald dickson
If i can give this place 0 stars I would. Started out going inside the building, can't remember what the ladies name was but she was very helpful. Then scheduled a time to get my friends furniture to her new place. My friend stated for them to call me before they go out there bc I live in Fayetteville and didnt want the drivers to wait on me. Never recieved a call , until around 5:30 6 at night saying that their delievery drivers have been here for 30 mins and then talked to me like i was dumb or something. Drove there and the furnitire wasnt there. Got rescheduled for today and still called me when there drivers were already there for 10 mins. This time it was A guy named Tyler, didnt really listen to anything only said what he had to and didn't care about anything else. Its not hard to communicate like adults, instead i was arguing with grown men that can't communicate or just suck at it. Ethan and thadious btw are awesome and deserve a raise other than that, I dont recommend anyone to go here, management team doesn't care unless they get money in their pockets.
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November 2023 by JUPITERS ROSES
My dad, husband and I came in this evening & Kelly Carter was amazing and so helpful! She was awesome and answered all of the questions asked Super excited to receive the couch we picked out on monday!
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November 2023 by MARGARET J
Aarons no longer had any customer service. My mom 85 had stove delivered and was there and they put the stove in and would not even take the old stove outside left it sitting in middle of floor. After being 2 hours late for delivery!!!!!!!! Never ever will I lease from them again!!!! Glenn is the worse also and Kelly would not offer to call regional manager to have them come back!
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November 2023 by McKenzie Nelson
My dad, husband and I came in this evening & Kelly Carter was amazing and so helpful! She was awesome and answered all of the questions asked Super excited to receive the couch we picked out on monday!
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August 2023 by Aaron Smith (darkzero Reaver)
Good selection, decent prices
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July 2023 by Emily Senju
Poor customer service. The sales associate Kristy seemed nice willing to help but came another day The GM Tyler is a jerk! Shows no interest in helping potential clients and has a snobby attitude when asked for help.
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July 2023 by akeima Ackerman
THE WORST CUSTOMER SERVICE. THE WORST EXPERIENCE EVER!!!!!!!!!! Delivery drivers don’t know what they are doing, managers are not properly guiding the employees to help clients.
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May 2023 by April Archie
They took my down payment, gave me a delivery date, then refused to deliver the merchandise because someone that I know owes on their account! Bad business!
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March 2023 by Kimberly Doran
I was there with my niece while she was looking for furniture. The floor salesman, Tyler, was very helpful and extremely knowledgeable. He helped make things super easy for my niece and nephew. He wasn't overbearing but kept check on us and answered all of my nieces questions. They were down a delivery driver but still were able to squeeze my niece in on the route. Tyler and Benard delivered the furniture that evening and were very helpful in setting it up and very mindful of the carpets when bringing in furniture. The experience was definitely a positive for my niece and nephew. I was pretty impressed with the salesman, Tyler. Excellent visit.
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March 2023 by Dusty Crazie
Poor customer service. Nobody greeted. No salesman to sell anything. And we had to ask the questions or suggestions. No wonder why nobody is ever there...
