Riverbark Pet Retreat

Hours: Riverbark Pet Retreat is a facility for dog daycare and boarding. Many customers express strong trust in the service, with dogs appearing happy and exhausted from play, including swimming. Dogs often return home freshly bathed with trimmed nails. The facilities are noted by some as being among the best seen. The on-site veterinary care receives positive mention for being thorough and explanatory. However, there are significant concerns regarding pricing and communication. Some customers report unexpected costs, such as undisclosed separate rates for a second dog, leading to a large bill difference. Prices for daycare and boarding have increased substantially, with daycare rising 50%, which some feel is disproportionate for the area. A serious complaint involves a dog receiving a puncture wound and paw injury during a stay, with the facility attributing it to another dog and a perceived lack of accountability. Another customer needed cremation services but found them unaffordable. While many dogs are happy and the trust is built for some, these issues with cost transparency and pet safety are noted.

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1. Spring Lake, North Carolina