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January 2024 by sydney worley
You couldn’t pay me to go through this car wash! Spent $27 on the fanciest car wash, and my car is not clean. Still covered in dirt, and salt from the highway. I called to see what could be done about this, and the shift lead was not helpful. Continued to say there was no protocol for this and that she was unable to help. I would have been happy if they would have said come back and we will be happy to wash it again. But the lady said this was not an option. So glad I was able to wash my money down the drain at 5 star express car wash?Never again, and if I were you I’d think wisely about washing your money down there drain. Unless your money grows on trees, avoid it and the trashy customer service.
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January 2024 by The Berry's
No cleaners or towels at the designated vacuum spots. I had to walk around the parking lot to find a spray bottle of interior cleaner and glass cleaner and then walk to the office to get towels....which were wet!! I'd be embarrassed if i was the owner since this is a fairly new establishment.
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November 2023 by Samantha McNair
Stay away. My truck was dirty but nothing over the top. Went through the wash and it's still dirty. I drive a good bit on the highway daily so I have the normal bug grime but again nothing crazy. I'm not unrealistic with my expectations but this was ridiculous. Regret not taking pictures but I was too busy wiping the dirt off in a rush! Said something to the girl working and she looked at me like I was speaking a different language. Will not go back!
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November 2023 by Leslie Hill
The woman at the kiosk was super friendly and very helpful. She was really the only staff member I had much interaction with. The wash got all the sap and junk off my car, so I was happy. The vacuums were pretty full, so I didn't stop to use them.
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October 2023 by Cynamynstik
They have several tiers of automated washes available, (with decent options for monthly plans, or a one time visit) clean moist towels for dusting and finishing, high-powered vacuums, and even air for topping off a low tire or two. I would definitely recommend this place to a friend!
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October 2023 by Joshua McCrary
Half the time the car wash isn’t fully functional. Staff is incredibly rude and act as if they hate to be there.Evening manager was either smoking something or taking something as she just stared at me when she came out to help, and then finally snapped out of it and apologized and went back in to take care of issues.I have cancelled my “unlimited” membership after going through one day and not getting my car cleaned. I came back and they wouldn’t let me go back through to get it clean. Someone doesn’t know the meaning of unlimited.
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October 2023 by Donna Rabon
This place is going downhill...when first opened it was amazing!!..staff included...now you got people working there that don't care about customer service and seems to me to be too lazy to do the job...if you don't get people in there that wants to work, your business won't last...as for me returning there, I'll have to think on that one..
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September 2023 by Katherine Marez
This is a nice car wash. It would be nicer if the customers would stop stealing supplies.
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September 2023 by Autumn Naylor
I can’t thank Skylar enough for a wonderful experience! She was very helpful and walked me through everything. Highly recommend this car wash!
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September 2023 by Leanna Orner
I always have the best experience here. I have the cosmic ceramics unlimited package and I can not say enough wonderful things about it. The vacuums work amazing and the manager Skylar is always the best help making sure I have everything needed to clean my car. She keeps this place running smoothly.Services: Auto detailing
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September 2023 by Cade cader86
All employees here are super friendly and helpful. This is such a great place to bring a car. Wash does a great job! Love all the amenities that are offered.
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September 2023 by Alan Hilton
Need to get rid of the brush and trashcan full of dirty water they use on your paint before sending you through. Employees can't understand you asking for no pre brush due to Airpods being in their ears. A pressure washer would be sufficient. Vacuums are always clogged and the ends are broken off some of the hoses. Have to roll your window down and stretch to reach the touchscreen to deny upgrading your membership each visit. Just a lot of little annoying things going on here. Can't wait for Zips to open up.
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September 2023 by laurel chase
I am very picky about my car washes and I have been attending the 5-star express for over a year now with no complaints! The employees are all very helpful and kind. My car is always clean even with only doing the $12 wash. My favorite feature is the free vacuum and interior cleaners!!
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September 2023 by Jaynelle Caldwell
A young man/employee ask me if I was going to use the window cleaner (before taking it to another customer). I really appreciated that he ask instead of just snatching it away and told Kensey the shift supervisor. She was so sweet and helpful!I also suggested, if you think it appropriate, a sign to request donations for CLEAN microfiber towels (because I'm aware of the theft issue). I don't know your customer base, but wonder if given the chance people might give their used but serviceable microfiber cloths. It is just a thought, but it seems to work for Goodwill.Bottom line, I do appreciate the effort on the part of your employees to make my experience at 5 Star enjoyable.
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August 2023 by Aaliyah Bagley
Steven was really nice! Very hard working dude. He was the only one there ripping and running when I came. Lil dude deserves a raise. Oh I did notice how there wasn’t a lot of clean towels and spray bottles. Not sure what’s up with that
