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February 2024 by Keith Perry
Austin from the Shelton Ave Advance in Statesville NC knows how to give great customer service.I was traveling through and called from our Hotel just before closing on a Saturday night with a battery issue. They had 9 in stock and Austin told me to stop in at 9am on Sunday and he would get one installed for me. He did a great job, was pleasant and got me back on the road!!Nice work Austin, it was great to meet you!
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December 2023 by Almost Here
Jason the Mgr ordered the item.He asked about payment options I chose to pay.I came back for the itemJason knows immediately why I'm there.Now, Jason says I didnt pay for the item. I disagreed.He became aggressive and showed me where I brought and received a pen. I met his aggression and raised him two levels with "What the "f" did I pay $54.00 for.He shrinks back into his shell and quietly says, "you paid"I countered with " I KNOW THAT"He had one job and he got the wrong freaking pen after I gave him the cheat sheet. ALL THE INFORMATION!!THIS GUY SHOULD BE SWEEPING THE PARKING LOT NOT MANAGING A STORE.The system prompted him to have the original receipt circled if I requested the original receipt.Pictured below is my original receipt.Maybe let him do the fries then the burgers and finally the cash register but he's not STORE MANAGER material.The pen I received had been slit open and the transfer label was holding it together.It was a pen for some other make model and shade.If he's the leader then what does that say about Advance Auto Sheldon Ave??JASON YOU HAD ONE JOB!!!!
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November 2023 by Melissa Rivera
Absolutely horrendous customer service
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November 2023 by Tommy P
Guy was friendly and helpful
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February 2023 by Justin Murphy
Drove 30 min becuse online said they had part I needed. Get there at 632 pm on a Friday and 6 guys inside stare at me while I read the sign saying they are closing early due to staff shortage. There was enough staff inside to stay open 24/7
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December 2022 by John Hedrick
Poor service from staff , and cashier put warranty under his name so I had to raise hell to get a refund
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October 2022 by Dale Payne
Where are they fix me right up need a serpentine belt 104 Taurus picks me up went home and slid it right on
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October 2022 by James Sipes
Knowledgeable people that are friendly and courteous
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August 2022 by Joseph Carlino
Rented a ball joint tool and the threads for the clamp have been cross threaded tools should be inspected so peoples time and gas isn’t wasted this can also prevent someone from getting paid cause they need to do a job
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March 2022 by Germaine McCorkle
The staff at this Statesville store on Shelton Avenue have been extremely helpful.
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February 2022 by David Bragg
Bought a battery was told had 1 year warranty battery went bad 3 months later to be told it only has a 90 day warranty
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January 2022 by Jake Norman
I will never buy a car battery for advanced ever again!
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October 2021 by April Hamm
Super nice
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October 2021 by Jeff Baki
Had to find what I was looking for myself after the sales associate said that they didn't carry it but, other than that it was a pleasant experience
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September 2021 by RALPH STUART
Mr jason was very professional very helpful and understanding.
