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December 2023 by G. Swint
Very helpful an kind looking forward to working with yall
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November 2023 by Rowenna
I received excellent service from Shadia. She was very helpful, knowledgeable, accommodating and sweet. I am truly grateful for her strong commitment to providing the best customer service, which I haven't experienced in a long time. Thanks to Shadia, I had a wonderful experience and she truly deserves a 5-star rating. She is amazing and always brings a smile to my face.
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November 2023 by Wendell King
Sonia did a great job, she explained everything perfectly and everything went smoothly I appreciate her kindness and her business knowledge
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October 2023 by Forever Dead (Matt jines)
After renting a storage unit for 6 months, they raised my rate a substantial amount.. now I'm assuming they'll had to raise the rates because they have people living in storage units so they got to charge apartment rental prices... I'm assuming the barbecue grills sitting around are how people living in them cook it's a real fire hazard they even have free garden hose showers right in front of my rental unit one guy was taking a shower when I pulled up to get stuff out of my unit so I guess if you're looking for a cheap place to live got for it
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August 2023 by Andy Kilpatrick
Stay away from this very unprofessional unorganized facility! This place auctioned off everything my family and I had stored. I wasn't behind on payment nor did I receive any type of notification that the auction was taking place. They have admitted to making a "mistake" but have not made any attempt to compensate me for my property. They won't even respond to my phone calls or messages. I should have known better when I saw people living in the units! This is a before and after picture of what they basically stole from my family.
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April 2023 by Chuck Lippard
It’s been great. Very nice people to deal with.
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April 2023 by Ryan Kreider
They’re homeless people living in the units and they do not lock the gates at night. Total waste of money and time on my part. Do not recommend if you want to keep your stuff safe and secure. Negative one star.
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March 2023 by Ann Guardino Black
Very clean place. A guy named Curtis helped me with my storage building and helped me.moved some stuff around. He was sweeping the parking lot.
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February 2023 by Lesia
I had always written checks for my account with Downtown Mini storage and your company took over and requested that everyone would now have to pay their bill with a money order. I had a problem with this because my bank charges $5 dollars extra for this service. I called and talked to Chris about it on 12/27/22 and she told me that it was a new policy and that she didn’t know how to get in touch with management. I asked her to try and to get back with me. She said she would. I waited until 1/26/23 ( today ) without hearing anything and I got Maeve on the phone. I explained the situation and I asked if she could contact management because I really didn’t want to get another money order. She said she would call me back and she did, not 30 mins. later! She said that the company agreed to let me continue to pay by check and I am totally grateful. Maeve was and is a lifesaver. Not only is she good with customer service but she was very professional and above all else she was nice about it. Maeve is awesome. I hope I get to talk to her again because the lady does what she says she will do. Thank you again. Lesia Pearson
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February 2023 by Nae anna Smith
My experience was very good. Everything was explained well. The rep was very polite
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February 2023 by John WILLIAMS
The agent was very professional and courteous. Helpful with any questions.
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January 2023 by Lawrence Sievers
LIARS & SCAMMERS. Bought a unit at online auction from them and they went through it after the photos were taken. Asked to get the price adjusted since the photos didn't match the contents when I arrived. They wouldn't do that but said I could get a refund. I said no i'll take it after driving all this way but they heard me say i didn't want it. They said they refunded me right after that and I had to pay again right there before seeing a credit on my account. I told them no and that I will wait to see my credit and then I'll call back to pay. They reported me to the auctioneer who banned me and I just checked my credit card and there wasn't ever a credit back. I paid for the unit and they tried to get a 2nd payment from me, and that's on top of the items they took from the storage unit. Tried to settle this on the phone but they didn't want to hear anything but their side of the story which was constantly changing. STAY AWAY FROM THIS PLACE.
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January 2023 by Sherrika Bradshaw
Customer service was very polite and helpful. Quick process Smoove move in so far!
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January 2023 by Yolanda Guerra
Helped me in my timely manner. Very knowledgeable and accurate
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January 2023 by Ashley depew
Got me into a unit quickly, and without any problems... Handled all the questions I had, and I would recommend this storage facility to everyone.. Maeve is super helpful and very polite and professional, willing to go that extra mile for whomever she's helping ...if you have storage needs call her and she will hook you up
