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January 2024 by kekey Abd
Was good place because I was pickup the trailer my company and I drop off empty one so they fixed my company truck every quick thanks
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November 2023 by William Boyd
Cheyenne at the service desk was very helpful. She made me feel at home here. I will be back for parts and service AGAIN. Thank you Cheyenne..
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November 2023 by rick Wooten
Good service. They normally have the parts i need!
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October 2023 by Henry Hoppe
Levi tech was very supportive in answering my questions.
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August 2023 by RR TRANS SYSTEMS INC.
My truck was checked for starting issue and was marked as ready to go. I paid the bill of $1300 after no issues was found after all. My dash was all dismounted and I had to drive it like this. Unacceptable. Willl request a refund. Poor quality job.
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May 2023 by Serghei Polisciuc
Nice people work here but to busy. Be ready you can spend 45min just sitting in line.
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April 2023 by Sunny Multani
STAY AWAY FROM THIS COMPANY UNLESS THEY WILL PAY YOU $1000 FOR LAYOVER. YOU WILL LOST 1 DAY HERE 100%
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March 2023 by Scott Grant
Tech turned off inverter after getting it on. That was the problem. Down the road there still was no power because he turned it back off and couldnt be bothered to tell me.
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December 2022 by Aneilia Persad
My husband and I had a brake issue with our freight liner, we were stuck about 60 miles from this location. Received service within 20-30 minutes upon arrival. Robbie was very helpful with our intake and making sure our questions were answered. The entire staff was amazing and efficient. Thank you
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November 2022 by Lynda Devoe
Always use Excel out of Statesville. Never go to Charlotte Excel group, unless you really don't need to work for weeks and don't mind getting your truck back still not working right. Bottom line if your rich and don't care go to Charlotte Excel. If you do care and want your truck fixed in a timely manner, check out Excel in Statesville.
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June 2022 by Mustafa Suhrabi
No courtesy and humanity in this shop. We bought the whole mirror assembly for over $500. It needed a simple screw driver to open three screws and install the mirror. They didn’t do it for us. Ot needed less than five minutes. The service manager was devil mannered with zero humanity and kindness. Very disappointed with this shop.
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June 2022 by C.R. Aston
The people there are super friendly. However, they recommend the Red Roof Inn for lodging, don't. Many better places, and for the price it's a rip off. The reason for 2 star's is the truck's themselves. They breakdown often, and if someone does figure out the problem there's 6 months to a year wait on some parts. 95% of the time it's the after treatment for the exhaust.
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June 2022 by Scott Copes
2nd visit in 3 days. Fast efficient professional... Wesley and Brandon...need paid vacation.
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June 2022 by Seth Headley
I can NOT in good faith tell my worst enemy to go to any shop ran by excel companies. Charlotte location being the worst and this one coming in a very close second place. I was towed in. Decided to go to this location over Charlotte (see my review for Charlottes location incompetence and half fast work). All they did was replace a fuse didn’t attempt to find the problem. Other then give me a handful of replacement fuses. Well, I took there word for it that it was just a fluke. My truck died again couldn’t even leave the immediate area. This time I had it towed to velocity truck centers in Hickory. Because LOL the handful of replacement fuses did Nothing! They found the problem. I had a wire harness wire grounding out. 1100 dollars in labor to find this issue charged to me. AND charged 2 FLIPPING DOLLARS OF PARTS! Plus another 400 dollars to tow. I am HEAVILY debating legal action towards the entire excel truck group. For wasting my time. My money. Lost revenue. Doing a half fast job on my truck! These trucks are complicated SLOW DOWN take the time to really make sure the problem is fixed. Especially for owner ops trucks! I mean COME on really? 2 dollar part would have saved me THOUSANDS. God like I mean I wish I was exaggerating! I am beyond aggravated and completely disgusted. Not to mention the tow company excel uses broke 150 dollar part on my truck this time around. Only gave me a 50 dollar credit on my tow bill. Again. Disgusted.
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May 2021 by Troy Burns
Took care of my issues Very friendly
