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April 2024 by Lisa B.
Deceitful business practices. Buyer beware. Store sells on FB marketplace under the owners name not the store name. I bought and paid for a sofa set and told them I wanted to see it before delivery, no mention that they do not accept returns before they took my credit card. I went the next day and the sofa set was not the same pictured on ad and they refused to refund me, but instead tried to extort more money from me by saying they would charge a "fee" to do so of $170. If I could rate them zero I would. Terrible customer service, poor quality and crooks. Go elsewhere!
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October 2023 by Dorothy Belding
Saw one couch I liked but person on duty never left the desk behind the glass to help.me. when I told her I wanted the couch but not the love seat. She said "we can't do that" went back to her phone so I left. Don't waste your time stopping thereb
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June 2023 by Princess Zhy
Beautiful furniture with excellent customer service. Alicia was more than helpful as I wasn’t quite sure on what I wanted.
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June 2023 by janey meade
Found a queen size bed and framed foot/headboard on closeout totaljng: 680 !!! Awesome deal, awesome service!! Kimmie was extremely personable!!
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February 2023 by Tina Del Moral
Alisha and Kimberly went Above and beyond...I love Quality Furniture, said 6 weeks . And I got my beautiful furniture in less than 2 weeks. I shopped online, found what I wanted they sent an invoice, FAST AND easy. Scorpion movers, Bobby was great.. Smooth fast efficient delivery. I have purchased here before and there service is amazing ? ? ? thank you.
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February 2023 by Kennith (VoltinMan)
The people that helped us were absolutely delightful. They were so full of personality and the will to help us. They had a useful computer that let us order a coffee table that we are in love with. They had a "layaway" plan that we took advantage of and it was a generous amount of time given to us to pay it off. The store is big and there are plenty of options. They even helped us load the table into our car! Will definitely revisit ASAP!
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June 2022 by Danielle Blake
Great experience buying our sectional. Owner is awesome, Service was great, quality is amazing, delivery was fast, and we all are in love with our new sectional. Will definitely be going back for other home furnishings.
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May 2022 by GSA2013
Great quality furniture at pretty reasonable prices. We were able to get a beautiful sectional as well as a dining room table in a matter of hours. Once we had it picked out it was delivered to our home in no time for a reasonable fee (by a third party company).
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April 2022 by Crystal Miller
I moved to Statesville in December 2021 and ordered a couch for my new house. It never came. Kept getting delayed. I needed a couch and wanted a specific kind for me and my dogs to enjoy. I had a wonderful conversation with the sales person about my dogs and what I was looking for. The whole experience was wonderfully easy and they had exactly what I needed. I’m so in love with what we picked out. It’s covered in doggy blankets but man it is sooo comfortable and I am the happiest customer in the world right now! Thank you Quality Home Furnishings! I will be back for the rest of the furniture I need.
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April 2022 by Herb Wilson
Saw their Fb post for Sectionals. We drove from Charlotte, was supriced to see the selection at the prices advertised. Picked a nice sectional and had it delivered the same day. Happy with the purchase, and looks good in our room.
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January 2022 by Sofia Kerns
I love this store! I got the best deal on a sofa love seat set, and the staff is amazing! They have a wonderful selection, and everyone really takes care of you!
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November 2021 by Eric Thomas
Purchased a 3 piece sectional for just over $1000. In stock and took home same day. Ladies working there were nice and helpful. Didn’t feel rushed to buy like at the big name stores.
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August 2021 by Monique A
Alisha and the other young lady were so very helpful. They both took the time to assist me based on the pricing, style, and look that I was aiming for. I could tell they really appreciated my business. Nice variety of choices for any budget. Will definitely be going back for more!!!
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July 2021 by Chris Peckham
A wonderful furniture shopping experience! Alissa was very helpful in helping me coordinate my new couch and ottoman. Great prices and stuff was in stock. Such a nice experience in this crazy world. Delivery was fast and guys were great too! Highly recommend them.
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July 2021 by Lee Barbee
I have NEVER experienced WORSE customer service in my life. If you have grandparents, any elder family members or ones close to you check behind them when it comes to purchases like this or go with them if you can. I actually went with her to pick this furniture out and I went to pick it up and this still happened.My 80 year old grandmother bought a couch and recliner from Quality Home Furnishings. We went to pick it up for her this morning. I had the receipt which contains both item numbers, payment method and date of purchase. The recliner was not even the one she bought and when my grandmother called they told her to bring it back and they would give her $10 for gas as well as the recliner she had originally paid for. Don’t forget she’s 80 years old and can’t just pick up a recliner. We put the recliner back in the box as it came in 2 pieces inside a sealed box. We took the couch off of the trailer and took what plastic was left off so we could carry it in her house. As I took the plastic off (the couch cushions were held in place by the plastic) we noticed the wood was showing on the bottom where the fabric was torn and a huge rip behind the cushion. Once again, we called to let them know we were also bringing back the couch. I was told they would not take the couch back because of a warranty? I was told several times it wasn’t like that when we picked it up (insinuating we tore the couch up) I was even hung up on after I asked how could she know that since the rip was BEHIND the cushion that was held in place by plastic??I understand things happen but this is absolutely unacceptable to be treated this way after making a purchase such as this.
