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February 2024 by Truely Blessed
Fast service..in and out dropping cable boxes off... only need internetCable too expensive these days
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December 2023 by Monica M Barnett
There was a line which moved quite well and the young man that assisted us was very professional and answered our questions.
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December 2023 by Jerry Crump
Made an appointment to upgrade my phone. The kiosk couldn’t find it, but a sales specialist (Chance LeVan) helped me right away and there were a few people waiting. He was beyond great helping me through the phone upgrade process while having some local business conversation. I can’t say enough positive things about this young man and I’m not one easy to please. Thank you Chance!!
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September 2023 by jason compton
The phone sales slowed down service. You have to wait over an hour to be helped for internet related services.the kiosk hasn't been working for over 6 months as well so that don't help.
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August 2023 by Robin Niblock
They were all so friendly. Brittany knew her stuff. She was so helpful and understanding.
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August 2023 by Dana Meyer
Very knowledgeable about the telephone that I. They have great phone packages that are affordable.
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July 2023 by Jeremy Hess
Awful experience. Charter is the worst telecom company ever. Avoid this store. The make the irs ook like they do things fast.
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July 2023 by ANGELI ERNESTO CEBALLOS SANTANA.
Excellent service. The care at the Statesville office is excellent. The sales and after-sales service are from another world. The technical support and the installation process was fast timely fast It is an excellent decision to take spectrum for your home service
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July 2023 by sarah maye
Service is anyways out. Looking for a different carrier. Always pause in service or it doesn't work. Just called and they have a 14 hour fix time on recorded line.
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June 2023 by Marc Wilson
The kiosk never works..these folks are always having a line up..and what's in the back room? They always go in empty handed and come out the same way...they are slow....I'll be paying by phone the next time
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June 2023 by Joseph Harris
Door locked during business hours, couldn't get ahold of anyone and internet was out dur to faulty modem so went and bout my own
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June 2023 by D. S.
Waited almost 2 hours to return cable boxes and disconnect service. The representative was apologetic, but it's this way everyday. Needs work. Customers wanting to make payments were upset because the pay kiosk was out of order. I was here 2 weeks ago and it was out of order then too. Part of all the reasons I cut the cord after 24 years of continuous service. Bye Spectrum. Good luck to those who choose this company for any of their services. It's not worth it to me.
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May 2023 by AnnWith APlan
Wow, the place is not like it was before. It looks like a nice place to do business, rather than a room full of chairs. Jason was helpful and patient.Update: I went back there to get a new service started and Jason helped me again. What a delight! He puts people at ease and has a great sense of humor. Afterwards, I heard another couple outside talking about how much they liked him. That young man deserves a raise!
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May 2023 by Robin Pharr
I’ve dealt with three people in the store and all I can say is thank you! They are so helpful, patient and just nice. I really appreciate it and will be back!
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May 2023 by Melissa Martin
I went there to return the old box after the upgrade that spectrum sent me Thur ups. After I sign in I was told that I needed to get a receipt for the old box by Amanda (the manager?) It took a hour and ten minutes before I got called that it was my turn. Also ps two people got waited on before me that were not on the list before me ( so I got skipped twice!!). Bad customer service!!!!!!!! Then the person waiting on me told I didn’t need a receipt!! I spend almost 120 dollars a months. To watch 5 channels and to be treated like my time doesn’t matter. I’m about ready to close my account. I’m dissatisfied & disappointed in this cable company. I came home and told my neighbor and then I was told about his experience at Statesville’s spectrum store. Ps it was a bad experience TOO!!!!!
