April 2021 by Bradley Vaughn
We heard about Shelton's through a family member and had 2 other quotes already coming in to remodel our kitchen. In the past one thing that has always been a source of frustration is working with people who do not communicate or don't follow through on their word. They give you a date and time, then when that time comes they aren't there, and you are left having to track them down. Then if you say something about it you are related to as being "too sensitive". It's very unprofessional and rampant with self-employed, "prideful" contractors. This is the exact opposite of the experience we had with Shelton's, and it is why we felt so comfortable and grateful working with them.Mark did what he said he would do and he communicated every step of the way. When a schedule change had to happen we knew in advance of the change as soon as he knew. No surprise changes. His crew was efficient and professional. They came to get their job done, they showed up, worked, got it done and left the job site well cared for. One cabinet installer did not vacuum up his drill shavings in the cabinets and drawers, and that was unfortunate considering leaving your site clean really polishes your work and makes the customer feel impressed. That being said it wasn't too big of a deal for us.Mark made recommendations for people to do our floor and for painters and we were very happy with both of those companies as well.Mark was utterly calm throughout the process which set us at ease. He didn't get impatient with us when we had questions. He simply answered us with kindness and patience. I am so thankful we went with them because remodels can be so frustrating for people (I hear), but that wasn't our experience. I can't say enough good things about this company and especially Mark. He runs his business with standards of customer care that are just not often seen in today's world.
