This Walgreens location presents a mixed experience for customers, with feedback highlighting both significant strengths and notable frustrations. The pharmacy staff is frequently praised as outstanding, amazing, helpful, knowledgeable, and kind. Specific mention is made of a pharmacist who is particular and tremendously helpful, and pharmacy techs noted for being super sweet and excellent at their job. The front-end customer service is also described as friendly and excellent by some. However, other reviews point to consistent problems. There are reports of an uncomfortable shopping environment where customers feel overly scrutinized while trying to purchase items like trading cards, which are kept on an open display vulnerable to theft. This has led to observations of staff appearing miserable or inattentive, with some customers feeling ignored or even shoved past. The store's systems are criticized as antiquated, unlinked, and very frustrating. The overall impression from critical reviews is that while certain individuals are a blessing, other staff seem to not care, and operational decisions can make actual customers feel extremely uncomfortable. The experience appears to depend heavily on interactions with specific personnel.
The pharmacy is super easy to deal with compared to others in Boone N.C. i would highly recommend
September 2025
Tom the pharmacist At the Walgreens Sugar Mountain/Tyncastle is Phenomenal. He is professional, knowledgeable, and extremely helpful. Could not ask for a better pharmacist anywhere.
September 2025
The pharmacist here is very good. He pays attention individually and is careful with orders. I've never had any issues with this store.
