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October 2023 by D Gillikin
My 79 year old husband called the pharmacy to see if the covid vaccine was in, due to our appointment days earlier was cancelled due to lack of vaccine. He was told, yes it is in. He asked can we come in today to get a shot. We were told yes. Since we were driving from Blowing Rock, we wanted to make sure before the long windy road trip. We departed right away for the store. We arrived and the heavyset woman in the pharmacy told us, we could not get the vaccine, it is still frozen. We asked why we were told it was available and come get your shot today. She told us yes the vaccine is in, but it is frozen, we would have to come back tomorrow. She said to us, you did not ask the question correctly. She was rude. Then we asked if we come in tomorrow can we get the shot, and she said no, not without an appt. The decision not to honor what they told us by telephone twice, was just decided and made that day. We were originally told by phone, since Walgreens did not have the vaccine for our appointment time, we could come anytime without another appointment once the vaccine arrives. She made it sound like we were in the wrong and said if we do not make another appointment then we will be turned away again tomorrow. Please avoid this store due to this pharmacy employee. She was awful and my husband and I drove all that way with the stores invitation to come and get our vaccines, just to be told we were wrong!
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September 2023 by Gail Garrison
Unreal - your doc calls in a prescription and they have no one taking the calls off the phone lA a
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May 2023 by Marilynn Baker
The antiquated, unlinked systems at Walgreens are VERY frustrating. BUT the PEOPLE in the Sugar Mountain Pharmacy are top notch -- very helpful and knowledgeable. And so are the folks working in the front. Now, I just wish Walgreens HQ would get their systems upgraded!
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May 2023 by G N
57 minutes on hold with 1 person ahead of me the whole time...sure. I hung up.
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January 2023 by Sheikh Joy
Always helpful
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January 2023 by Bonez Girl
Do not trust them with anything. I had a script called in and they never said their pharmacy was closed. Not to the medical professional calling in or me as the customer. I sat on the phone for 30 minutes listening to it tell me there was one caller ahead of me. I call front desk where i was rudely told there was nothing that could be done about.. Could not go to another walgreens I was basically out of luck. I needed the covid meds that had to be started within 48 hours. I was lucky. I could get my medical to call Banner Elk Pharmacy where I got my meds. do not trust walgreens.
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November 2022 by Sierra Hughes Houston
THEY NEVER ANSWER THE PHONE. WONT EVEN SEND IT TO THE AUTOMATED SYSTEM. ITS MADDENING!!!!!
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October 2022 by April Beth
Literally the worst pharmacy ever they’re always out of the most common medications.
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October 2022 by Lindsey L.
i've been using this pharmacy for a few months now and i have to say that Annlawrence is one of the best pharmacy techs i've come across in my 30 years of living! she's super sweet (even remembers my name when i'm sure they see hundreds of people a day) and is damn good at her job, i probably won't use any other pharmacy just because of her
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September 2022 by MELBA WADDELL
Friendly, helpful cashiers but pharmacy won’t answer the phone and can be rude to customers.
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January 2022 by Bernice Byrnes
untrained staff every time I go there. Doesn't ask for my rewards card EVER. The managers don't even know the family members can use employee cards , had to actually bring my son in to train the manager! Slow untrained check out. Photo is a joke also.
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October 2021 by billy buckner
Easy to see why reviews are so poor. My patient was told the message I left on machine for her prescription was not there . So I called back three times to talk to pharmacist, was put on hold and then hung up on each time.
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October 2021 by Thomas Seelie
Appears they have a automated phone service.Rude. When placing a call they just hang up. Couldn’t get to a person after 4-5 calls.
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September 2021 by Sue Carswell
Slowest response team on the planet. Absurd customer service.
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July 2021 by Skeets B.
We had great service tonight by a young man named Jackson. He was working the cash register but went out of his way to be helpful and guide us in product selection. Four of us were shopping and all of us agreed that Jackson is a rock star. We did not know him and have never met Jackson but he is a valued employee for Walgreens.
