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October 2023 by William A.
Service was great, came to our home with the right wheel chair just as promised. Friendly delivery man gave us complete instructs on how to use, options etc.. 5 star rating 4 sure.
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September 2023 by James Martin
When I contacted Liberty Medical with “questions, “ both Tim and Angela were helpful, knowledgeable, and patient and showed “personal interest”, wanting to make sure the wheelchair we needed was “perfect”. They made something I thought would be complicated very easy and pleasant. Tim delivered the wheelchair and thoroughly explained everything. He is friendly and kind, and again I will add patient. Thank you for your wonderful service-it is truly appreciated.
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September 2023 by Katie Haney
Tim and Angela were absolutely amazing. On time, professional and helpful in explaining everything. I highly recommend Liberty Medical Specialties.
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August 2023 by Julie M.
I brought my 85-year-old mother-in-law to this establishment to get a elastic knee support. Found the one we needed but needed a larger size. We were told that if she purchased it today they would deliver it by the following week. My mother-in-law called me three weeks later and told me they still have not delivered the knee brace. I ordered the knee brace online. It was there within a day. When we asked for a refund, she told us that we had to drive 20 miles into town because she could not get the credit card to give a refund. I drove into town to get the refund to find that they're closed from 12 to 1. I waited until 1 PM and went back to the store. It was still closed so I waited until 130 and no one unlock the door. This is a very disorganized establishment. It's very difficult to get healthcare for elderly because it's difficult to take them out in the public. They don't seem to understand that closing from 12 to 1 is also difficult for folks that work full-time. I would not recommend using this organization. I am a nurse practitioner and I will recommend that my patients stay away from this establishment.
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November 2022 by Carmen Smith
Tim was such a great help to our family yesterday. He delivered my daddy's hospital bed.and on time! He was professional, courteous and compassionate. Thank you, Tim.
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November 2021 by KATHLEEN OBERG
Tammy is most helpful, goes out of her way to assist customers. Always pleasant to deal with. Prompt deliveries!
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November 2021 by Anita Shuff
Joe did an excellent job. He was great and called me at every step of the process. He worked hard and late to get my hospital bed ready for my mother in law. He is a great asset to Liberty Medical
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November 2021 by Ellen
If you need medical supplies this is definitely the place to connect with. I worked with Tammy and she was responsive and went out of her way to meet my needs. Thank you Tammy for your care, concern and professionalism.
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June 2021 by T. K. M.
Over the years my family has used the Liberty franchise for our health-care and medical supplies. We have come to rely on Liberty Medical Specialties for the majority of our medical supply needs and products. Becca and Tim are excellent at what they do. Becca understands the protocol of navigating the requirements and often times paperwork needed to expedite a patient and their families needs from the clinical and administrative side of the spectrum. Tim, so attentive to the clients/patients needs and wants to ensure the client/patient is satisfied with the product they have chosen. So, I strongly recommend this outstanding Brunswick County business for your medical needs.
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June 2021 by Melissa Kilbury
Becca is wonderful to work with! She was helpful, thorough, and compassionate while answering the thousand questions I had. She made the process very easy. Liberty is lucky to have her! Tim delivered our order on time and set it up. He explained everything and was very helpful.
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June 2021 by Carolyn Smith
Tim delivered my mobility scooter on time and was very thorough in going over everything we need to know to get rolling. He arrived on time and was able to answer any questions we had. The process in getting my scooter was handled very attentively by Ryan, who works in the Whiteville location. Liberty Medical Specialties has been wonderful to work with.
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February 2021 by Travis T
Becca Courtney & Tim Joye helped me today got my family the medical devices we need & I had questions afterwards & found all the answers I needed to get our supplies working right & it took them no time to get back to me so I could get all the information that I needed in no time. They were very helpful & informative on all my questions & needs. Thank you for yells help!
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November 2020 by Chad W
There a very great company with great customer service from Rebecca CourtneyThey get the stuff you need as soon as they can they all I had to do is call and Rebecca Courtney got my battery for my scooter they are very good with get what you need in a timely fashion
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May 2019 by Donald B.
A couple of days ago, I visited this wonderful business along with my 86-1/2 year old mother who had recently acquired a need for a rollator with a chair. We met with Margarita Wheeler, Customer Service Representative, who assisted us in preliminarily placing the order, taking all the necessary information required from us, at the time. She kindly telephoned us at home the next day following up, having completed all of her extensive and extremely thorough research into the matter. In a matter of brief minutes, we completed the transaction over the telephone, and the very following afternoon, came a knock at the door, as my mother's brand new blue rollator arrived to our doorstep being delivered, complimentary, all in perfect condition and working order. This is not the first time that Liberty Medical Supplies in Supply has greatly assisted me, and now, my family members. Ms. Wheeler brings great credit to Liberty Medical Specialties and is the consummate professional for all of you and your family members medical equipment needs. I would not even think of going anywhere else in the vicinity, having experienced serious difficulties, when dealing with another local vendor in the Shallotte area. Run, don't walk to Liberty Medical Supplies in Supply - for quick and excellent customer service -- unlike no other nearby, for sure! And, make sure to ask for Ms. Margarita Wheeler while you're at it, you'll be sure glad you did. We sure certainly are... Sincerely, Dr. Donald G. Boudreau, Calabash, North Carolina
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September 2018 by Donald Boudreau
I recently had the experience of having this wonderful business assist me in replacing my broken CPAP machine. From the date of my initial office visit with them, it was exactly 13 calendar days time in which I received from them my new CPAP machine and supplies. I may unintentionally misspell some or all of their names here, but the comments stand. The manager, Josh, oversees his staff and seems to sincerely want customers to receive the best possible service from their business. It is not always easy and without frustration. Making sure that the necessary paperwork documentation which is required can be a frustrating experience. Their having to deal with the health insurance companies and comply with their dynamic policies and regulations can test anyone's patience. Many times, health insurance companies mandate that they and you work through an intermediary contractor entity for their filing and billing purposes. Yet, throughout this process, Kristen N. Heathcock, the office's customer service representative, a consummate professional in many regards worked together with me in coordinating all of the aforementioned, together with the office's respiratory technician, Angie, who is as competent and thorough as she is compassionate to the individual patient's needs, in ensuring that the necessary approvals were obtained to have me take possession of a new CPAP machine and recommence my nightly CPAP therapy. "Thank you" one and all for your wonderful assistance in helping me in obtaining my new CPAP machine and supplies in a timely and as painless fashion as possible. And finally, I strongly encourage anyone living in the Calabash, Shallotte, and Supply areas to run, not walk, to Liberty Medical for all of their and their family's medical equipment and supply needs. Sincerely, Donald G. Boudreau, Ph.D., MPA Calabash, North Carolina