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January 2024 by Theodora Longordo
We have been staying at a seasonal rental and Kelli K. has, from the start gone above and beyond. She helpful and has gone out of her way to make sure we were comfortable. JD in maintenance is attentive, communicative and present when an issue comes up. Honestly, such a lovely experience. The house is beyond perfect and was stocked with everything you could need in terms of cleaning supplies, trash bags, coffee filters, everything! The photo is just steps away from our rental.
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November 2023 by Stacey E
Just moved into a long term rental 4 days ago. If I could give a zero I would. This entire experience was a disaster. The office was not very informative as we neared the move in date, the lack of communication was terrible. Was also informed of the things that would be completed prior to move in which was NOT done. WE had to pay out of our pockets for our carpets to be cleaned but yet we were told they were "professionally" cleaned prior to move in and floors would be fixed. This was all discussed when we went to look at the home as a potential rental. Kitchen floor was replaced but the subfloor is sinking and still soft due to where the renters before us either had pets or a leak of some sort. Ceiling fans supposed to be replaced prior to move in and a number of other things. Over all this was a terrible experience and I would not recommend renting a short term or long term from this company. Picture of carpets upon us moving in that were supposedly cleaned by professional's as well as a picture after WE paid for them to get cleaned.
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September 2023 by Shelby Lenkey
Beautiful views! Convenient shower head outside to wash away sand before entering the house, amazing views for the sunrise. Locals are friendly. The pool is nice and has a covered shelter to hang out but not directly in the sun.
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September 2023 by Amanda Bane
Very responsive when calling. They are so incredibly kind and helpful
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July 2023 by Mark H.
Access Realty delayed our check-in for our beach rental until after 5pm on Saturday. When we drove by the unit at 4pm an Access Realty repair van was in the driveway. Our rental's inside temp was 80 degrees upon check-in at 5:30 and a big noisy portable A/C unit had been placed on floor in master bedroom with flex hose extended thru a window. Texted agent to report the hot temp issue and texted response was the A/C unit had recently been serviced implying it was working fine. Sent a couple follow up text that the unit is not cooling. Auto response text said I would be called when offices opened Monday morning. Never was contacted. Each day during our week stay the thermostat temp rose to 80 degrees by 3pm and would not lower to set point of 72 degrees until after midnight (outside temps were never above 87 degrees) even with portable unit running constantly. Once they have your money Access Realty assumes no responsibility to meet customer needs / follow up on critical requests.
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May 2023 by Elevate C.
Renting from Access Realty has been a nightmare. They told me when I signed my lease that the carpets would be cleaned and walls would be touched up before I moved in. They knew I was leaving to work out of town for two weeks so when I got the keys, I left without having time to go to the property and inspect. I get back in town and show up with movers to discover the house had not been cleaned at all. The carpets stink and are filthy. Paint never touched up, there are white splotches all over the walls randomly. I contacted them to advise same and they said they would send cleaners out to clean the bathrooms, but that I didn't tell them about the carpet and paint before ten days so they would not hold up their end of the deal. Even though I was under the assumption it had been completed prior to me receiving keys. So then I move in and find all kinds of issues. For one, an exterior door is rotted and leaking all the way down causing smell and water damage and mold. They refuse to test for mold. It took them almost SIX MONTHS to even replace the rotted door that was gaped open just letting rain pour in. The deck boards are rotted so I had to beg for three months for those to be replaced then the guy comes and "replaces them" but only does half of them, leaves several screws undone to where they could be stepped on and cause injury, and some of them weren't a even nailed down at all! So the next time he comes back I am watching him because he did so horribly before and he complains about it. Well if he did his job and did not allow danger traps where my children could get hurt then I wouldn't have to babysit him! It takes them days or weeks to respond if they even do. Sometimes you have to walk in the office to even get them to help you. I would never recommend this business and in fact I would say run far away as fast as you can. It has been a nightmare since the day I started dealing with them. These are just a few examples, but I could keep going and going. Horrible experience.
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December 2022 by gary warren
I rented a oceanfront house with elevator being one of the main amenities since having my elderly mother with us. Two people were trapped when the elevator stopped above the floor. Several times it wouldn't move from main floor. The maintenance person came and saw the issues. I called and expressed my concerns. I called the second time and was told the owner agreed to reimburse one nights stay. After a week I called to see where we were in getting reimbursed. I'm now told the person I spoke with made a mistake and the owner had only agreed to 100 dollars,but since they made the mistake they were going to cover the one night. The amount I'm getting is around 307 dollars.The rental before taxes and fees was 2145.00 for three nights.Beware of this place!
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October 2022 by varacer1955
I rented a oceanfront house with elevator being one of the main amenities since having my elderly mother with us. Two people were trapped when the elevator stopped above the floor. Several times it wouldn't move from main floor. The maintenance person came and saw the issues. I called and expressed my concerns. I called the second time and was told the owner agreed to reimburse one nights stay. After a week I called to see where we were in getting reimbursed. I'm now told the person I spoke with made a mistake and the owner had only agreed to 100 dollars,but since they made the mistake they were going to cover the one night. The amount I'm getting is around 307 dollars.The rental before taxes and fees was 2145.00 for three nights.Beware of this place!
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September 2022 by Gary W.
I had a issues with elevator with this rental and reported to this company. Issues were confirmed by their maintenance person. After calling the second time I was told the owner agreed to reimburse me one nights stay. After a week I called to see status. I was told then the person I spoke with made a mistake, the the owner only agreed to pay 100.00 dollars but since they made a mistake they were going to cover the night.The rental cost before taxes and fees was 2145.00. I am told I will be getting around 307.00 dollars. Hardly seems like one night amount. Be careful of this company!
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August 2022 by Carol S.
We have rented through this agency for 11 years and until this year would have given them a much better rating. However, based on our experience with them this year, we'll never use them again. The house we have stayed in recently sold-we asked them repeatedly for other recommendations & they tried to steer us to $15,000 a week houses. The staff was rude at check in, a visit in between and at checkout. The house lacked basics like a can opener, dish towels, a grill lighter etc. .. which we bought and left for the next occupants. We left the place in great shape and they just called to say they were charging us $35 for 'extra cleaning' because the dishwasher (which we ran before leaving) didn't clean the dishes in it all the way and the grill (which we used once because it was filthy when we got there) wasn't clean enough (we'd left a hefty tip for the housekeepers btw). I repeat - we will never use them again!
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April 2022 by Amy LaFountain
WORST Company ever!!! Don't waste your time or money dealing with them. They lie and will wait till last minute until you find yourself out of a vacation.
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January 2022 by Mike and Meghan Mouchet
This management company is the WORST we have ever worked with at Topsail!!! BEWARE, do not put a hold fee until you know the rental rates for the season!We have rented the same place for 8 years which was previously managed by two different great company’s (Century 21 and Treasure Realty). This was our first year renting the same property through Access. We were told we needed to put a hold fee for the week we wanted without yet knowing the rental rates for the season (they hadn’t been decided). We paid the hold fee in good faith because over the previous 8 years, there was only a modest increase in rent from the previous year, so we had a decent idea of what rates would be. However, once they let us know the rental rates, we found they had doubled the rent from the previous year!!! We could not afford this and sadly had to cancel. The worst part is we were told the hold fee would not be returned to us because their policy is that this fee is non-refundable. Even though we were NOT made aware of this policy at the time we were requested to pay it! We simply got a phone call from the receptionist saying if we wanted to keep the reserved week we needed to pay a hold fee. No mention of this being non-refundable.Will never rent through Access Realty again.
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October 2021 by Kara
I have used every rental company in Topsail and this one is my favorite. They are so nice and pleasant to work with! A really smooth booking process and check in could not have been easier. Access will be my go to agency for our future trips.
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September 2021 by Irene Smith
The house was a great location and great layout... but that was pretty much all it had going for it. It was SO DIRTY!!! For an oceanfront home with an elevator we were VERY disappointed.The floors hadn't been swept or washed, there was black mold around the AC vents, the AC vent was dripping brown water, the baseboards and walls were disgusting, there were ants EVERYWHERE including the dishwasher. One of the bedrooms with access to the ocean front deck had a broken door so it was unusable.The deck had lots of rusty nails that stuck up, and the deck itself is crumbling, NOT built to any code and not even attached to the house! One good hurricane will fix that problem.We called and reported the issues and we got a canned "we will let housekeeping know". But absolutely nothing was done to improve our situation during our vacation.A better response and concern by the realtor would have helped a lot. They didn't seem to care.
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August 2021 by Conner Goldhammer
Horrible, Horrible, Horrible! We rented a unit that was suppose to have wheelchair access. My son is stuck in the unit because the elevator does not work. We were told by property manager that there is nothing she can do and continuedly argued with me. We missed a whole beach day and I will have to call 911 to get him out. So unprofessional and rude. No apologies just excuse after excuse. I would NEVER rent with this realty! They do not care about the disabled community. Anita the manager compared getting my son out of the unit to keeping the pool clean! Disgrace!