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September 2023 by Cory Burkholder
Happy with my recent purchase! Young lady in there was awesome. She showed me the best bodyboards that I asked for and made the purchasing process quick and easy. Prices were good! I’ll be back!
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August 2023 by Olivia Spencer
Not sure what the bad reviews were about. This surf shop has a great environment and it’s clean. We also bought $9 surf shop shirts!! Definitely recommend!
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August 2023 by Caidyn
My favorite serf shop, great quality and reasonably priced
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June 2023 by M Beres
Friendly helpful staff like it used to be in America.
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June 2023 by Emanuel Araica
I was ignored. Just wanted to purchase some sun black.
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June 2023 by Maggie R
amazing place, amazing people!!i stayed five minutes down the road and went to the shop at least once daily!! :) the staff was so chill and sweet!!10/10 recommend for the vibes alone!! ?
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March 2023 by Savannah Johnson
I visited in the off season. I have no idea what this store is like in the summer, so I can't exactly give it 5 stars. But if I could put 4 1/2 I would. I had a great experience. It was a really chill environment and everything was decently priced. They had a good selection of what we wanted. In fact, they had a good selection of many different items. My favorite part about visiting this store was the staff. One girl in particular helped me and my friend find just what we needed, then we ended up talking for an hour. I'll definitely come back this summer.
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July 2022 by Jeff G.
Been coming to Topsail for 30 years and have always stopped in at Bert's. Always had a good group of kids working. This year, not so much, kids running the shop were eating while "speaking" to us, had ear buds in and had a crappy attitude.
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May 2022 by Googler
Amazing shop for all ages! I'm an old salt and felt like a young whippersnapper. Seeing an old Wally hobbling in after me was gnarly! No spring chicken here!A great selection of surfwares that will take you back to yesteryear when you were just a grom! It's surf-o-clock somewhere!
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November 2021 by Tricia Kelley
I have loved this place, since I was a kid. Great selection of t shirts, tanks, sweatshirts, and skater items. Love the stickers also. We wanted an "old skool" feel with our shirts, we get IT here. The staff was very pleasant and friendly. A must GO in Surf City.
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October 2021 by Kim Hegedus
Lotus was super helpful, friendly, and informative. She gave great advice on surfboards and local conditions. Nice selection, and I liked the old school vibe of the shop.
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September 2021 by Billy Goodson
Always had a good experience here, would give 5 stars but you can't return anything even when there's a manufacturing defect! Have to pick something else or spend more. If somethings defected they should take it back and return your money. But they don't!
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August 2021 by MIchael Kees
Stay far away, go to any other shop. This place is just plain awful. The owner is rude, the prices are high and the knowledge of the products they are selling is terrible. I know the return policy was garbage from other reviews but still gave them a shot. The reviews you read about this place are true. I will never set foot in place again. I got yelled out for trying on to many sunglasses and they said I wasn’t a serious buyer. Can’t believe I was treated the way I was by the owner
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August 2021 by Mike Smith
The worst place to shop on the island. The staff is rude and doesn’t like families to shop there. They grabbed my daughters hand when she tried to touch a 6.99 pair of sunglasses. I will never shop her again. Awful experience
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April 2021 by Sydney Rubin
I came in recently with my bf in search of a longboard + souvenir stuff. The customer service left me confused. One young lady was kind and super helpful, while another (I'm assuming a supervisor of some sort?) gave my boyfriend and I a dirty look. She had green hair & I'd like to assume she was just having a bad day but felt targeted nonetheless (we're an interracial couple). Again, I don't like to assume the worst of others, but the experience left us both uncomfortable. 2 stars for the helpful younger employee and nice selection of items, but still taking the manager's lack of a customer-friendly attitude into consideration. I hope this setback can be remedied swiftly to avoid further customer discomfort.
