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November 2023 by Alisha Blair
Though the buying experience was good, many problems were covered up on the car I purchased from their lot. I test drove the car really well and even took it to a nearby mechanic to thoroughly check it over. Mechanic noted some minor issues, but overall seemed to be good. I purchased this car with my last remaining funds as my last car no longer works. The purchased car is a 2010 Toyota Highlander with only 130k miles. I check the Carfax as well before I arrived and it seemed to have regular service.A few days after purchase, I noticed the front left and back left lights were out. Brought it to a mechanic and the wires had been disconnected, which was strange. I didn't check the lights at the dealer. Then the driver's side door lock stopped working and I cannot lock it anymore, though the other door locks work. I also didn't check this at the dealer as I was looking for more major issues. The driver side window started having issues as well and even got stuck at one point. It seems to be off track or something as I have to manually guide it as it rolls up, otherwise it leaves a gap at the top. The windows worked fine at the dealer. The air conditioner also stopped blowing cold air a couple weeks after purchase. It worked when I checked it at the dealership.Lastly, two weeks after purchase, before I even received the title/tag in the mail, I noticed the transmission started acting like it couldn't decide which gear to be in. Then It started vibrating and humming loudly when I first crank it and put it in reverse. I paid a local mechanic to check it over and they couldn't find anything major but the fluid was disgusting. They changed the fluid but the same problems persisted. It could cost me 5k or more to replace the transmission. During the test drive and check the transmission ran great.I paid 10k for this car thinking it would be a good buy for a car that would be reliable for years to come. I pray that the transmission doesn't break down completely as I would no way to drive and I no longer have money in savings since I used it to purchase this car.Don't buy from them. They do a wonderful job at hiding problems on cars long enough for you to purchase it. I have spoken to other people who have had this same experience and are left in terrible situations, one lost their job because they couldn't get to work after the car they purchased from this business broke down days after. If Auto Haus would like to correct this terrible problem, they can contact me to pay for a transmission replacement. It hasn't been two months since purchase and I drive like a grandma because I can't afford any chances.I hope this review helps someone!
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October 2023 by Vanessa Hamby
They are very friendly and understanding. They work with you. I was very pleased with the car I bought from them. Go and check them out
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September 2023 by Peggy Sisk
Our dealer, Amy was the most patient person I have ever met. She kept smiling and calm even when there was a hurdle. Great car, great sales experience
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July 2023 by Joseph Roberts
I wanna say thank you to Mrs.Amy. I bought my 2001 Nissan frontier from her almost 5 years ago. Still runs great!
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July 2023 by Jason Paul Miller
Bought my daughter a car. Got a good deal. Friendly and quick transaction. No added fees as promised.
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June 2023 by George Lynn
Excellent Experience but as soon as we pulled off the lot the service light went on and we missed the right rear backup light being out and tires being two different sets front and rear.
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May 2023 by Sully Pierce
Sold me a truck that had an issue they certainly knew about, check engine light came on the next day. I was stupid enough to buy without getting it checked out, never buy without getting the vehicle checked out first!
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April 2023 by Peg N.
Super car experience! They worked with our budget and time frame. We purchased a 2005 Subaru Outback for our son. It has been a great car and he is still driving it with 250 miles. We have completed normal maintenance issues. We do not trust anyone but their repair company to work on the car. They are reliable, trustworthy and stand behind their work. All the employees are great to work with. We would highly recommend!
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March 2023 by Lucas J.
I rarely leave a good review but this company deserves it, they were very honest about everything with the car no surprises since I've taken it home and had for 2 months. Would buy from them again!
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February 2023 by Charles Shore
Auto Hause was was easy to work with. Price of vehicle was very fair. Vehicle seems to be in very good condition. This based purchase of only one. Very satisfied so far.
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February 2023 by Gensci DuLac
Got a sweet ride at a good price same day. Literal walk in. Thanks!
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January 2023 by Jennifer Barge
I've now bought 2 cars from Amy and her amazing crew.First.... this is a dealership that deals in previously owned car's , so I suggest you go in with that in mind. Amy has a great selection of cars and she and her staff are all knowledgeable about their inventory.This is not a shady buy here , pay here lot. This is a real dealership. They can usually find something in your budget.I did purchase a 2007 Dodge Caliber SE the Friday prior to Christmas Eve. Due to weather my car would not start that next morning. AAA came out and gave me a incorrect diagnosis saying it was the alternator. Obviously I was upset and it was Christmas weekend.I did email Amy and left a voicemail.Early the day after Christmas... like 7 am I received a text from Amy apologizing for not getting back to me sooner. I got the car to their service center and Amy gave me a loaner car as she knew I had missed work on Saturday. By 2 o'clock the situation was taken care of...part of the problem was the battery due to weather freezing weather.That's been a week and I love my car, it's running great with no issues. Reading a couple other reviews of people complaining about their purchase only had to contact Amy and her amazing service center crew and the problem would be taken care of, like my issue was handled.I know next time I need a car I will definitely go back to Auto house.Thanks Amy for the best costumer care.
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January 2023 by Ben Collier
I thought I was getting a decent Toyota Highlander at fair market value to find out they didn't tell me it had a power steering fluid leak and they erased the code so the check engine light wouldn't come on for a shoddy catalytic converter until 3 weeks after purchase. Oh and it took them weeks to mail me the title.
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January 2023 by Steven Culbertson
bought a suv from this place. worst car i ever had, lasted 1 month. Run away from these people
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December 2022 by Your Favorite Sociologist
I have purchased several vehicles here, and the prices, quality and attentiveness are top-notch for what has always been a mechanically-sound vehicles.The prices on their vehicles are often the lowest for comparable vehicles in a 200+ mile radius. They will also let you take you r potential purchase to your personal mechanic fir an inspection - BUT - They have an affiliated shop just up the road! They service anything necessary on their vehicles before sale, AND you can continue to bring you vehicle to them for service after purchase at GREAT hourly rates compared to corporate-owned shops. Not only do I continue to use their shop, but have referred several friends to great reports as well.So, if you want a good car at a super-fair price with excellent follow-up service available, I would highly recommend checking out their inventory to see if they have what you are looking for.I am STILL loving the Jeep Commander I got a couple years ago, and have no intention to ever get rid of it!!