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January 2024 by Christie Jones
My elderly mom who's on a fixed income purchased an expensive leather recliner right before Christmas. She was told it would be delivered the very next week (didn't happen). When it was finally delivered, she thought she liked it until sitting in it, and it leaned forward. When she called them they sent someone out, and they took pics. They didn't get back in touch. So she finally called them and they are not willing to fix it or give her a refund. So she's stuck with a broken recliner. I will be telling everyone I know how rude and unprofessional this business is. There is just no excuse! !!!
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November 2023 by Jordan Herron
If I could give 0 stars, I would.I ordered my couch on July 6th, and was told that I would have my couch mid August. At the end of August I hadn’t heard anything, so I called and was told the couch was delayed. Long story short this past Saturday I called for an update since I was told I would now have it beginning of October. I was told that my couch was on the delivery truck and that it even had a tracking number, it would arrive Monday. I call Monday around 2pm and they tell me the truck had a flat tire. (I get it, things happen), now my couch will be here Wednesday. Wednesday around 2pm I call, my couch was never on the delivery truck and it had NO tracking number. Now my couch has an ETA of late December. When I asked how it went from being on the truck with a tracking number to late December, the lady told me that she didn’t know what the other employee was looking at when she told me that. Sounds to me they need to have some training. I understand that Penlands cannot help if a manufacturer delays the shipping on an item. But what they can help is telling me the truth and being upfront with me. If I would have known that I would be with out a couch for 4+ months, I would have picked something else. Needless to say the customer service is lacking. This is very sad and unfortunate for a local owned company.
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August 2023 by Kathryn Phipps
Don’t buy from this place! I bought a recliner and it was supposed to be all leather and it isn’t!!!! After only a year the arm of the chair started flaking. I now have a totally ugly piece of furniture in my living room.
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June 2023 by Anthony Barringer
If I could give Penland's another 5 stars I would. The service is incredible. The people who are connected with the company are incredible. I have been doing business with Penland's since 2015 and always been pleased. The customer service is top notch and they sell really good, durable furniture. If you want the best of the best in all areas, Penland's Furniture is the only way to go!
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June 2023 by Tracie Dowd
Penland's has the best prices in town! I will never buy furniture anywhere else after shopping here. Zach was so helpful and friendly. We purchased a beautiful couch and love it so much. The price was so much better than large retail furniture stores and knowing you are buying from a local family-owned business makes it even better!
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June 2023 by Kristin Patton
We furnished our entire newly built home with Penland’s! Their staff were incredible to work with! One of their team members used our floor plans to help us design and lay out all each room! This was a huge help as we were able to fit every piece perfectly into our home! Our mattresses are so comfy and all of our furniture is STUNNING! My FAVORITE collection is the Raelynn collection! It’s the perfect farmhouse touch! 10/10 Recommend for quality, service, and style!! Huge Thank You to Zach and his team at Penland’s we are thrilled!!
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June 2023 by Kerry Glasoe-Grant
Local business is the best! I use them for all our furniture needs - beds, chairs, couches, rugs! Simply the best! Their customer service is amazing and we've always had top-notch service. Great products, great prices - you can't go wrong.
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June 2023 by Waynette Scruggs
Penlands has a wonderful showroom with a great variety of furniture styles to choose from! We love the quality of our new dining room table and beautiful bedroom suite! Best prices around! Couldn't be happier!
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June 2023 by John Smith
Penland’s furniture is the best furniture store in town. If you want good quality furniture and great customer service this is the store to go to. Also you’ll be supporting a local business. Thanks Zach for a great business for so many years.
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May 2023 by Sarah Dee
I've been shopping for 20 years at Penland's Furniture, for my own home as well as some clients I've worked with. They have solid prices for great quality products. The store is bigger than it appears, and the sales staff is very knowledgeable and happy to help. They work with some of the best furniture companies around and I definitely suggest checking them out.
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May 2023 by Ellen S.
Check out Penland's if you're looking for good furniture and lots of selection. They sell Craftmaster, Kincaid, Decor Rest, Best Home Furnishing and others. You can buy off the floor or have it custom made from their selection of over 3000 fabrics! And their warehouse is right down the street from their showroom. Ask for Meghan in the showroom, she is great! Fun, helpful and incredibly knowledgeable!
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May 2023 by Ky and Chan Carlton
Such amazing customer service! They care about the products they are selling and truly care about their customers! We came in looking for a lift chair and left with one that met all of our needs the same day! Not many furniture stores let you purchase the floor models!
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March 2023 by karen smith
I purchased a dining table and four chairs for $1800. It was delivered with a chip in the table leaf. They refused to take it back and told me to color in the damage with a marker
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March 2023 by Erin Conner
Purchased a couch around new years and was told "it'll be delivered on January 27th." The couch hasn't even arrived to Penlands yet and every time I call I get the same story of "it's on the truck for this week" I've been told now 4 times it's coming and still has yet to get to my house. No follow through and it feels like a broken record
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March 2023 by Dawn W.
I was in a big bind to find a mattress for my elderly father. Penland's came through for me and gave me a great price. It's been a tough few years for the furniture industry with epic delays in shipping, etc. This family owned business has been here a long time and they do a great job.
