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November 2023 by Eve Stevens
When used cars became so expensive I decided to get my 2010 Subaru Forrester repaired rather than buy another car. I received three different estimates from three different mechanics for essential repairs needed. The Subarus R Us estimate was about a third of what the others quoted. The work was done on time and two months later is still holding up beautifully.The Office Director Christy is an absolute delight who makes you feel welcome and well cared for from the moment you walk in even on days when her call volume is very high.I brought my children in with me, and they drew on the chalkboard in the waiting room, played with the adorable office dog and were treated to peppermints and stickers.I don’t know much about cars and it feels so good to find a mechanic I trust, who does quality work for a reasonable price. The excellent customer service is the cherry on top!
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November 2023 by Alyssa P
I came to NC for Tail of the Dragon and unfortunately on the trip my WRX was overheating when idling/stopped. I was in denial that it was my head gaskets because it didn't have any of the symptoms people warned me it would have. They squeezed me in to quickly diagnose headgasket failure. I left the car with them for a little over a month and they met the deadline I needed. I am pretty shocked that I had to redo the timing belt & water pump because I did them just under 30k miles prior. The price for that job was a little high although the headgasket job was reasonably priced as well as the valve covers. The spark plug cost was ridiculous. $37 a spark plug!? You can get the whole set for $50. Even buying them from Subaru they're $17-$19 per plug.Overall, I would come back here again if I lived locally.P.S. Shamu should really be on their business cards 10/10 mascot.
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October 2023 by Debbie DeBruhl
They always do a great job taking care of my vehicle friendly staff and prompt service
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August 2023 by Logan Smith
Had a transmission issue, AAA told me I'd need a full valve body replacement for $3,000 and a two week wait. Called Subarus R Us for a second opinion, they quoted me a thousand bucks less and could take care of it that week. Turns out AAA was totally wrong about what it needed, and the repairs were even cheaper than SRU's initial quote!
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July 2023 by graham hassell
Second time bringing my Impreza in, very fair prices and excellent work done from my experience so far. If you own a Subaru, I would definitely recommend bringing it here for just about any issue or preventative maintenance you may have.
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June 2023 by M Hermann
Excellent workmanship, consistent high quality, and very timely. Subaru experts! Premier subaru repair shop.
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June 2023 by Sean Dunn
Subarus-r-us is a gem. Very wellOrganized shop and communicates very clear with options. Will keep coming back with my 2013 OutbackService: Oil change
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June 2023 by Benjamin “Ben” wilson
I was having a problem with my car, they immediately got me in diagnosed and fixed the problem. Price was very reasonable, this will be my go to shop moving forward
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March 2023 by Sara Melosh
Some pros: very communicative, good at finding reasonably priced parts, after hours drop off is convenient.Purchased a used Subaru, took it to Subarus R Us because this is where this particular vehicle has always been serviced. Was slammed with 4k in repairs over the course of two months and there are still issues that are not being addressed. Somewhat dubious repair work, they have quoted me for many expensive repairs (power steering, new catalytic converter, new transmission) and it seems oil is still spilling onto my engine going uphill. Yes my car drives better after the transmission repair, but definitely get a second opinion elsewhere.
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March 2023 by Allison Jenkins
I have been bringing my cars here for many years. They are hard working, honest, and have always taken amazing care of my cars.....which I am somewhat hard on. While busy, they do great with emergencies and scheduling, and are very transparent with pricing.Services: Tires
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March 2023 by Sean Haley
They were very busy when we scheduled, but were able to get a major repair done ahead of schedule and for much less than other places estimated. Highly recommend!
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March 2023 by Kent Spillman
FANTASTIC. Best mechanics in a 200mi. Honest great workmanship. If you have a Subaru YOU NEED TO BE HERE instead expensive dealer ship. Been coming here since the opened.Kent SpillmanPhoenix Az/ Montreat NCServices: Air & cabin filter replacement
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March 2023 by N Ruppert
My car was leaking from my roof. They cleared out the Sunroof Drains and voila!! No more leaks!! My life just got better!! Great service, great leadership and personnel!!!Service: Auto water leak repair
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February 2023 by Gordon Wissinger
Did a great job or repairing window that would not always close. Cleaned sunroof drains. Friendly, and professional. Reasonable pricing.Services: Auto power window repair
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January 2023 by lisa kula
Thought my clutch went out but ended up just being the “ clutch fork”. About a thousand dollars less to fix than the clutch. They are honest and friendly and I’ll be bringing my vehicle back here for further repairs.Service: General repairs & maintenance