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August 2023 by Holland Topolski
Very cool layout. From the wraparound lower level ATMs and drive thru windows to dome shaped building sitting on a partial cliff over looking the White Oak Rive. Good size parking lot with easy entry and exits. Clean, staff seemed friendly and on task. There's not much more to say.
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August 2023 by Justin
I am utterly disappointed with my interactions at Swansboro 1st Citizens Bank. My first attempt to set up an appointment was met with confusion as I arrived at the designated time only to be told there was no record of it. They asked me to return later that day, but upon doing so, I was left waiting well past my appointment time only to be informed that the banker was no longer accepting clients for the day.Undeterred, I came back to open a business account, only to be met with the same level of disarray. The teller insisted my appointment was at a different time, despite my clear confirmation. Their lack of internal communication and professionalism was painfully evident as I observed the chaos amongst the staff.My time is valuable, and it's disheartening to see a bank that claims to prioritize its patrons exhibit such carelessness. I will not only be refraining from pursuing my business account with them but also canceling my personal account. I hope this review serves as a cautionary tale for others who are seeking a reliable and organized banking experience. It's clear that customer care is not a priority at Swansboro 1st Citizens Bank.
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April 2023 by Ronald Wiesner
Stood , waiting for a teller, teller in middle busy with a customer, other 2 doing paperwork maybe, after 5 minutes I sat in a chair for 5 minutes. No teller to help. Finally left. This is the worst branch.
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August 2022 by Stephanie Lane
Needs more tellers. 1 teller at lunch time with 10 people in line. People were leaving. I stood in line 25 minutes before getting waited on. Mostly commercial accounts so takes a long time with customers. This is pretty much every day I’ve been between 11:00-2:00.
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June 2021 by Marcel Ulrich
What can one say it's a bank
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April 2021 by Chris Hazelton
Great view. Good customer service. I would have given them 5 stars however they do not have a public restroom.
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March 2020 by Kim Martin
Every time that I go into this bank they are so friendly and helpful all of the employees are just wonderful! One of the employees who I think is very outstanding is Sandy. She is very patient and kind. It is so refreshing to be treated as a human being and not just an account number!
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February 2020 by Edgar Determan
Very helpful people work here. I was kind of freaking out because i got weird notifications about my account, and the national automated number wasn't helpful. Called the branch itself, and the guy was super helpful and clear about my account. Took no time at all, and they are always helpful when i go in and deposit my paychecks as well.
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April 2019 by Jamie M.
While shopping around for a new hometown bank after re-locating back to North Carolina from Chicago, we were graciously assisted by Sandy Johnson, who set up checking and savings accounts for us in less than an hour - then she helped us configure our online banking apps. Great customer service, friendly tellers, a beautiful building and easy access, in and out.
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March 2017 by Heather McKnight
Love the customer service ðŸ˜
