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April 2024 by Nick Wright
Worst pharmacy in the Carolina’s. Been sitting on hold 45 minutes. This is ridiculous.
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March 2024 by Ryan O'Sullivan
Could not possibly be slower
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February 2024 by Ron Van Alstyne
I shop at the Sylva CVS often and am an extra care member, I love the discounts and I love the service I get at THIS CVS, I capitalized this because not all CVS's have Sara - she and the others at this store actually take the time to help. They are also visible and cheerful - some other stores (I won't mention which) you cant even see an employee at all. seems like they installed self checkout and checked themselves out! Anyway, today I has the pleasure of having Sara take care of me - as usual she went the extra mile.\n Thanks!
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February 2024 by Savanna Brazell
Hard to get anyone on the phone. Sylva needs more pharmacy options.
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December 2023 by Melissa Bush
Every single time I try to use this pharmacy, there is an issue. And they don't care. They also never answer the phone. Going back to Walmart where they run things smoothly.
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December 2023 by Stacey Henson
This store received one star just because it would not allow me to give a negative rating.Prescriptions are never ready for pickup and you are always told it will be 30 minutes. 30 minutes from when?Three trips and I am still waiting for that 30 minutes to come.
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November 2023 by Matt Tornow
What a dissatisfying experience for 2 years. I’ve tried to stick with them, but when they never have meds in stock it doesn’t make sense to keep using them for prescriptions. Hasn’t gotten better regardless of the feedback I’ve shared. Just tired of the subpar experience altogether.*edited to add that—after calling and being on hold for 30 mins, going by the pharmacy and being told they don’t have time to see if they have my prescription, and waiting SEVEN FULL DAYS, they still haven’t filled my prescription. I transferred to Walmart. Bye, CVS.
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November 2023 by Ellen Dewyngaert Huff
Cannot get help, always a problem with staffing or the doctor but never that they simply are poorly run. I cannot get my meds in a timely manner or without incredible mental and emotional strain. What is going on???? I can't get anyone to even answer the phone. The account through CVS ONLY GOES SO FAR, if it's not working then it's not working
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November 2023 by Erica Arvey
Agree with other reviews. This deserves negative stars. Poorly run. Medication never ready. Always told it's on order. Staff extremely rude. If they don't have the staff to operate they need to shut down. I'd change pharmacies if I could but insurance only pays with CVS. Do better CVS
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October 2023 by Pamelia O'Kelley
SYLVA NC Pharmacy sucks—-Multiple times have had scripts called in only to show and be told they don’t have and tell me it’s my job to call other CVS pharmacy’s to see if they have the meds or have it transferred.Rudest people I have ever dealt withCall to be put on hold twice for over 30 mins each time and sad part is rode by and THEY WERE NOT BUSY
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October 2023 by Lindsey Nieto
If I could award ZERO stars, I would. If you're a Sylva CVS-goer, this is your only choice apart from Waynesville. I had the worst pharmacy experience with a rude pharmacy tech. She put my Rx on hold earlier in the day, simply because of price. Then when I arrived, she told me it wasn't ordered for the next day because of cost. Why didn't she call me? I desperately need the Rx today, but they don't care at all. What has happened to healthcare? To make matters worse, she then made me wait in a 13-person long line to actually check out for another 55-cent prescription. Meanwhile, two other women behind the counter were actively and loudly sharing nasty stories about customers. I was astonished by the lack of professionalism. No one seemed to care except Chris behind the counter. Even Walmart must be better than this. Shame on you CVS and your Pharmacy staff.
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August 2023 by mark catan
Y'all have a competent, capable, and customer care/need driven employee in Sierra. She went above and beyond in her pursuit to complete my transaction. She did it right... all while having to deal with vendors from across the waters. Y'all better give that woman a raise....otherwise she'll be an asset to your competition and will bring and keep customers there.
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August 2023 by Mark S.
Only leaving one star because there is no way to make it any less (#ZeroStars). If it came down to whether I live or die, and this was the last pharmacy on earth, I would eagerly choose death. I was banned from the pharmacy because I complained about their obnoxious callback system that starts calling back incessantly to refill prescriptions before you even get home from picking up the first one. Instead of doing the logical thing and reporting the problem to someone at CVS who can actually fix their out-of-control auto-dialer, they decided it was easier to change my phone number to a fake number in the system, and then insisted it was all "fixed." When I pointed out that it doesn't fix the problem, it just creates a new one, the unpleasant woman who "helped" me got defensive (and rather ugly) about it. When I went back a couple of months later to pick up my first refill, she (same person) tersely informed me that the store would not be filling any more prescriptions for me - I'd have to go somewhere else, perhaps the next-closest CVS in Waynesville (almost 25 mile drive). I guess it's too hard for the mighty princess to provide good service to someone who doesn't bow down in full submissiveness to her royal presence. The pharmacist was standing right there listening to the whole thing, but I guess it was easier for her (the pharmacist) to ignore the customer's needs than to endure more wrath from the she-devil she has to work with every day. Who needs that kind of attitude? Called corporate to complain and sat in their queue forever until I finally was able to leave a voice mail. I asked them to leave a direct call back number if they missed me, because I wasn't going to sit in the queue on the main customer service number again. They dutifully left a message instructing me to call back (you'll never guess where) the main number (and sit in the queue again, and essentially start all over again). Not worth wasting my time. Plenty of other pharmacies in town (especially the one with the curly W like the Nats) who are happy to have our business and who don't treat customers as an unnecessary inconvenience. I'm banned, and I will never set foot in that CVS or any other CVS. You shouldn't either. On my walk of shame out of the store, I thanked the front counter folks for always being so nice, and I hope they have a nice life. #Done
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August 2023 by Tiffany Keen
If I could give this review a negative star, I would. This is the most incompetent place I have ever seen in my life. I have been on hold for 49 minutes as of right now. It is like this daily. They never answer. They never have my medicine ready. They have had my script for over a week now and I still haven't got a text saying it is ready. I'm driving to pharmacy now just to be told it isn't ready and I'll have to wait until tomorrow to get it. I have the same script, every month for 2 years and it is the same problem every single month.
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August 2023 by Grace Gibbs
Waited over 20 minutes on hold to ask a simple question about transferring a RX. No live person ever answered. Multiple attempts trying to find assistance at this location.
