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February 2024 by Jennifer McDowell
Want be back ever again
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February 2024 by Maddie Woodard
I had to have my brakes repaired and I couldn’t have asked for a better experience! Everyone was friendly and they kept me updated throughout the process. Would highly recommend to anyone who needs repairs.
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February 2024 by Sabrina Ayala
I took my car there for a new ignition coil and spark plugs. They told me it was going to be over $1300 to get my car fixed. It said on the statement that that for the coil and spark plugs it would be $1,105.17. First off, how on earth is one ignition coil that cost around $76, 4 new spark plugs that cost around $45, equal out to over $1000. That makes absolutely no sense. And the “examination” was $108, what for? I told the place the exact problem with my car and which cylinder was misfiring. $70 would’ve been at most reasonable. This place is such a ripoff. Secondly, how do they expect people in that area to pay for that amount? A lot of business is college students who can barely get by. As well a lot of locals don’t generate enough income to just spare a grand on something so simple and cheap to do. I was very most angry about the fact that I asked for an estimate quote for the service, I was only given the “labor service” which was $70, which again mine was not near that amount. Honestly I am very disappointed in this place because I saw all the great ratings and had good hopes to get my car fixed.
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February 2024 by Justin Lau
Brought in my BMW for alternator and battery change. Battery light came back on about a week later, brought it back to their shop and was covered under their warranty. Very nice people, would recommend them.
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February 2024 by Nick Wilson
Sorely disappointed! My daughter had issues with her car while traveling back to college after winter break. After checking reviews and seeing that Hillman's had a ton of good reviews decided to take it to their garage to have it checked out. I basically paid $145 for nothing. They ran a diagnostic on the car, never took it out for a test drive and basically told my girl that the spark plugs were rusty. I personally changed the plugs and coil packs just before she left to head back. Unfortunately, mechanics are still taking advantage of "naive girls" and getting away with it. Shame on them for such a disgusting way to treat her. So much for believing in Google reviews of this place. Beware, you could be taken advantage of.
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February 2024 by Kara McMullen
I have had my car serviced at Hillman several times (old car with numerous problems) and each experience with them is easy and stress free. They do a great job explaining what’s wrong, fixing the issue quickly, and pricing fairly. Thank you!
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February 2024 by Cheyenne Goss
I brought my car to Hillman's Family Automotive for an oil change after doing some research on the best automotive places in the area since I am from Georgia. The employees were friendly and service was completed in a fair amount of time. A few days later, I noticed oil leaking from underneath my car. Coincidentally, Hillman's reached out the next day with a follow-up text on whether I was satisfied or not with my oil change service. I let them know there was an issue and that I was not satisfied. From there they immediately jumped on making sure I was taken care of. Not only did the owner (Ben) contact me over the weekend on his day off to apologize, but Hillman's also had me bring my car back at my convenience to fix the mistake (and also offered to pick up my car and give me a rental if needed), provided a full refund (without me asking), and provided me with 2 free future oil changes (thank you, Will). With all this being said, I feel very appreciative and well taken care of. They could have brushed me off and moved on with their day but they really stepped up to help me and make things right. I will continue to go to Hillman's Family Automotive and definitely recommend them to others.
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January 2024 by LNM2024
Really a class act! Extremely thorough. Very pleasant experience in these strange time's.I love how they initially go over the car and check all the lights and signals and belts ect. Got everything done in very short period of time. On the ?? Pricey side but a really great bunch of guy's ??
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January 2024 by Gillian Gurlen
They are very helpful, and do great work. They are a bit pricey though.
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January 2024 by The Sasscer Family
Cost of repair was very high. I took my vehicle to another shop and got the same repair for half the price.
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January 2024 by Jordan Daniels
I came here for a tire repair and they were very helpful, the staff was great and I had a great experience. Definitely would recommend coming here!
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January 2024 by Gracie Biddix
Edit: We would like to thank Ben and Hillman Family. They reached out to my son this weekend to see what they could do to make things right.My son gave them a price, which was over half the cost of the original work, Ben said that sounds fair. My son met with Ben today and received a check for the work previously done.It is nice to see a business try to make things right for their customers.Thank you Ben! Changing star rating to a 5 now.They kept my son's vehicle for months. Everytime we contacted them they had excuse after excuse why it wasn't done yet but would reassure us that when it was done my son would a "really good truck that would last him for years".My son was given a receipt when he paid cash for the repairs then several days later he was sent a receipt with a lower amount but was never given any money back(when giving the cash they kept telling him he was $200 short, our son kept counting it out for the guy but the guy could not count it correctly then finally took it in the back office to count it- finally our son said I am giving you the correct amount and I am not giving you $200 more at this point the guy finally said ok yeah it's right and gave our son his receipt).Then after paying way more than the job was worth, my son drove the truck home, turned it off and it wouldn't start back. After contacting this very unprofessional business they refused to do any further work on the truck.We had our local mechanic look at and he told us he believes they accidentally put an air pocket in which in turn blew the head gasket.Hillman is over priced and they do not provide quality service. They took advantage of our son who is a college student needing his vehicle fixed while he is in school away from home.Please do not use them.
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January 2024 by James Galliher
Had to schedule everything online and speak with everyone on the phone. Daughter’s car was having issues while at WCU and I am several hours away. Hillman’s is a very professional shop and communicated very well throughout the process. Fair priced in my opinion for the work done. I highly recommend using Hillman’s for auto service and will use them again if needed, but hopefully willNot have too. :)
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January 2024 by Mathew Carfagna
Nothing but praise for Hillman Family Auto motive. Super kind and personable people, thorough in their work, and have gotten me in and out super quick both times I have been. Will and Saul did excellent jobs taking care of me, they made me feel like a friend more than just simply a customer. Highly recommend!
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January 2024 by Christina R
They were fantastic! They fit me in, have a comfortable waiting room, and they didn't even charge me to look at something and fix a small dent. They are genuinely kind people who care about their customers. :)
