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March 2024 by Mike Tackett
Awesome! Place anything you need or want they have. I like their new points system so you can get free stuff
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February 2024 by Morndas the Red
Got some screws for a project . They didn't have enough in stock
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February 2024 by Kevin Phillips
Great prices and had everything I was looking for in stock (plus more lol)
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February 2024 by ROBERT HUNT
I bought a GE stove at Lowes in Sylva NC and it lasted 32 days exactly. Warrenty expired at 30. Lowes said check with manufacturer who quickly responded with no returns after 30 days. This was my experience, buyer beware.Update: the response I got from this google review was a phone number I called which was automated to sell me a repair. No thanks, I want nothing else to do with Lowes or GE.
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February 2024 by Jennifer
I had a terrible experience with Lowe’s out of Sylva this morning, my phone started ringing at 6:22 AM because a delivery guy was at my unit ready to make his delivery that wasn’t supposed to be there till 8 AM, intern he left a $4500 purchase, five pallets outside in the rain of insulation… what type of company would do something like this? They did not communicate to me that they would be at my unit at 6:30 in the morning…. I will be shopping at Home Depot moving forward, the delivery guy can only say “sorry I have to deliver at 6 AM because if I don’t then I’ll be out delivering till 10 PM” without any communication, how was I to know that I needed to be at the unit at 6:30am? What type of company would leave a $4500 order out in the rain without prior communication that they would be an hour and a half early to delivery, at 6:22 AM, who is at their office at 6:22 AM?
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January 2024 by Wayne Sanders
High prices use a local lumber yard really only there for the weekend warriors
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December 2023 by Stuart Pocock
My closest LOWES and our place to go for any project. Well stocked with friendly service and helpful staff, the location is convenient and accessible even with a larger truck or trailer.
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November 2023 by Lee G
Went to Lowe's on 11/19/23 to purchase a DeWalt drill driver kit that was on sale. After waiting a little bit for someone to unlock the cage so I can make the purchase they asked me if I was ready to check out which I said I was. I was escorted to the cash register to make my purchase and not even allowed to carry the item as if they were afraid that I was going to run out of the store with their drill. I am a 62-year-old gentleman that was there with my dog.WOW! way to insult the integrity of your regular customers . I think from now I'll make my purchases elsewhere.
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October 2023 by Becky Lipkin
We’ve shopped at Lowe’s for years for our home and rentals but no longer.Recently had an issue with a leaking roof that was under warranty. Customer service in Sylva was non existent yet they gladly took our money. It took months of numerous calls and being put off before we got half the roof repaired. Worse experience ever and we are very disappointed.
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October 2023 by Brent Kennedy
Only self check out. Problems with the system, scanner scanned same item twice. Why do I have to do everything myself. This is a public service company with no public service. This sucks. Will only go to Lowe's if I can't find it at my local ace hardware who has very good customer service. NO SELF CHECKOUT, AND PLENTY OF PEOPLE WILLING TO HELP YOU.
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October 2023 by Gayla Warrener
After I ordered and bought a color matched exterior Velspar Defense paint on 9/30/2023, I finished painting my shed which was a dark olive green. The Lowes matched paint looked correct except when it dried, then it looked very grey. Today, 10/3/2023, Tammy at Sylva NC Lowes refused to refund me the $64.98 plus tax. At the very start she had a less than good customer service attitude and it was clear she didn't care. I advised the paint was used (1/8 can) because when it dried it turned grey even though when wet in the can it was green. Tammy was borderline nasty (demeanor) and said because it was used, she would not refund it. Other residents in the area have advised me afterward that this Lowes is not good for paint. They told me to go to Sherwin Williams in Waynesboro, NC. This Sylva NC Lowes needs competition from another store close by to force them to clean up their act. Once that happens maybe they will care more about their customers who have spent lots of money at their inferior store supporting the salaries of some rude employees (not all!).
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August 2023 by Alice Christy
I asked for help and the associate said he would be a couple minutes. Nearly an hour later, I still hadn't been helped by him nor did anyone else help me. So I left and ordered my power tool from Amazon. This is not the first time this has happened to me.
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August 2023 by Nate Bene
Was AT FIRST very disappointed in the curbside service offered at this location. I showed up and checked in. As I pulled in there were 2 young boys loading up a truck with a few items. They then slowly shuffled back into the store. I then waited almost an hour before anyone came out with my order. I was the only person in curbside and there were workers everywhere walking by to get carts one by one and stumble around talking with no sense of urgency what so ever. Finally after waiting that long I called the store (I waited the hour assuming they were busy). I was connected with an employee named Liz who informed that she was new but happy to try and help. Liz was extremely friendly and personable on the phone even though I could hear her multitasking in the background dealing with customers. Within a few minutes Liz brought my order out to me personally. She was very professional and apologetic. I jokingly asked if she was working alone to which she informed me she was training, and kept getting left alone by her coworkers. This is all too normal in the work industry now and it’s shame. Liz was amazing and I would return to Lowe’s specifically to say hello and see how her day is going. Hopefully after training she fast tracks through the company because she’s a worker and understands customer service even when under pressure and uncertainty. Thank you Liz you made our day!!!!
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August 2023 by Betty Farmer
Went to get a washer couldn't get the help they said they would be right back never came back to help was in there for a hour went to the front about 5 workers was just talking went to Franklin lowes had the washer and done in15 mins
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July 2023 by Bill Kassebaum
Needed a small circular. This is a very small Lowes so not a large selection. Ended up buying the only model they had but payed almost twice the price.Wonder why the cheaper model welas not stocked?
