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November 2023 by David Smith
Try to let Mother Nature know not to mess with Optimum on a holiday weekend. It's been down for 48 hours, starting on Veterens day, as a community outage and the service rep pretty much laughed in our faces and said it would be a few more days lol oh well maybe all their techs and linemen are veterans (which would be fine by me) but more than likely they are the second rate company everyone warned us about. Otherwise they're alright
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November 2023 by cindycook114
Possibly the worst internet I have ever had! Goes out 3-5 times a week
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October 2023 by Allen Woodring
You can actually walk in and pay your bill in person.
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September 2023 by Betty Foss
Kadi was very pleasant and knew exactly what I needed. Thank you
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September 2023 by Jonathan Baysden
Leo, Juan, and Pedro were great. Friendly and answered all of questions. They came out late too and got to work getting us internet!!
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June 2023 by J. Mac
Speeds are rarely as advertised. They refuse to pro-rate a disconnect service. You will pay an extra month when you disconnect.
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April 2023 by Timothy Ferell
After 3 years 1 payment day late..and I had proof..turned me off..no aknowledgement of paid receipt is have?
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March 2023 by Gary J.
The Optimum physical office in Sylva on Skyland was staffed by a friendly and very competent employee. Likewise the cable guy who came out to my house the following week and had me connected within two hours. Likewise the subcontractor who came to my property to locate buried cables. I suspect the same competence will be displayed by the team that comes out to actually bury the cable a few weeks from now. My upload and download speeds are x25 faster compared with DSL, for about $20 less per month.
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January 2023 by Travis Coffin
I had to disconnect for two months due to a living situation. I called back to re-install and they sent a technician out within two days! The technician was very professional and made sure I was satisfied and knew the passwords before he left. With the holidays coming up I was able to secure a 100-300MB line for even lower than I was paying when I cancelled.Looking forward to adding a cell-phone plan. Great service - will recommend to anyone in my neighborhood.
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November 2022 by Annie Robinson
There fine gave me alot of freebies. My bill is better than ever and really nice and great customer service.
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October 2022 by Rich Roll
Worse than even Morris was. Local office no longer accepts calls, I called four times and every person is on the other side of the planet and unable to tell me anything. The entire company is less than useless and I’ve been on hold for almost a half hour.
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October 2022 by Corey
THEY NEVER CAME TO OUR HOUSE AND SAID WE WEREN'T HOME ON 3 DIFFERENT OCCASIONS WHEN WE WERE AND NEVER INSTALLED WIFI
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October 2022 by Edwin Lugo
8 days no service. Call and call nothing. Office close
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October 2022 by John Hawes
I added tv services. Tech never verified that the equipment was working after less than 10 minutes doing installation. Spent hours on phone with tech support getting remote to work., who were great. Did not wear a mask. Showed up 2 hours before appointment not sure of why he was there.A day later SAP kicks in and could not get it turned off. Tech support no help this time. Remote is acting weird again. Returning equipment tomorrow.
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October 2022 by Lexi Thorneloe
WORST COMPANY!!!! They shut off our internet without any warning. We called to pay the balance and get it turned back on. Our monthly payment went up. We were paying $45 a month and now they want us to pay either $70 or $140. We were then told that we have to pay to have someone come out and give us a new device to get our internet turned on. We talked to multiple people yesterday over the course of 3 hours. The people were so rude to us.
