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November 2023 by Alicia
Employees are always nice and helpful and I'm in and out of there in no time. Thanks, guys!
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November 2023 by Chrystal Nelson
Great place great service ? and always happy help thanks y'all
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November 2023 by T J
I didn't catch the guys name but guy with the darker long hair is probably one of the greatest human beings I've met. All these guys are great. Never going anywhere else.
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September 2023 by James Roland
If I could give less than 1 star I would. My 18 year old daughter decided to take her car to Snappy Lube in Sylva for a oil change and it was a lesson learned for her. They upsold her on full synthetic and a new cabin air filter telling her that her car really needed it and it didn't. The charge for the cabin air filter was 4x what I could have got it a few yards down the road at Walmart and you know they get a bulk discount. They seen a young college student and straight took advantage. If they would have treated her correctly they would have had a customer for life.
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June 2023 by Suellen Fry
New management is doing a great job! Manager and assistant manager are honest competent females. I read the bad reviews but know this: since Melanie ( hope I got the Manager's name correct) and Taylor took over you couldn't ask if for better service ...PERIOD!I'll keep coming here!Ty girls for all you do! ❤️
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April 2023 by Noah Murphy
YOU DO NOT USE AN AIR WRENCH TO TAKE OFF THE OIL PLUG ON AN ALMOST 20 YEAR OLD CAR I brought my 07 honda pilot in for an oil change and they broke the threading on the bolt for my oil pan that's the last time I go to them. I have a 14 hour round trip I have to make tonight and now I'll be worried if I drop all my oil out because of YOUR mistake and all they have to offer me is I'm sorry. Well I'm sorry doesn't replace the 150 dollar oil pan but you may be very soon. What happened to accountability in the work place I know if I break a home owners window while I'm building the house that window comes out of my pocket I didn't sign anything saying If you broke something I'd be the one replacing it so why is this any different you messed up it could've been avoided because it is an older car you could've used a socket not an air wrench I will be taking this to your corporate officeService: Oil change
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April 2023 by Jim Cunningham
Took my daughter's car to have an inspection and was pestered 3 times to have an overpriced ($120!) Oil change and had to keep refusing. A couple of days later her oil light came on and when she went to check it her oil filler cap was missing! Don't know if it was out of spite or just ineptitude but will definitely not go back.
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February 2023 by Audrey Harris
These guys are not qualified to do inspections and lie. They failed my daughters car because they heard a noise. They were paid to INSPECT it yet are not qualified to actually do so. First and foremost they lied when we called to find out why it failed because my daughter is young and off at college so we wanted clarity. They told us her breaks were below the wear line. When my husband asked them if they removed her tires and drums to check, they lied and told us yes. We asked to speak with management and that is when we were told they infact did not remove her drums because they are not qualified to do so and failed her based off noise. My husband is a mechanic and went thru her breaks 2 weeks before her inspection they are just noisy shoes but 100% fine. If they cannot inspect drum breaks then they should had declined her inspection or gave her money back so she could go somewhere qualified to do so not take advantage of a young college female.
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January 2023 by Warley Araujo
Went in at the same time as a friend, we both got oil changes and they charged my friend $69 and charged me over $100 for the exact same service. They were quick but i could've got an oil change somewhere else for $50. Do not give them your business go to Hillman instead
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January 2023 by T H
One star rating only because it’s the lowest available. The Sylva location does not have prices posted in or outside the business. Charged $100. for basic oil & filter change. Told me the cost after they had drained my oil. Had the feeling they charge each person what they want. Poor customer service. Did not use a floor mat, left oily footprints. Will not go back!Service: Oil change
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December 2022 by John Warner
Worst service I have seen. The service people didn’t place the filter on properly so oil shot all over the engine compartment. Asked if I need to worry about it smoking from all the oil. Manager told if I like to take it to a car wash and clean it. What the hell. Just hope they didn’t do anything else wrong.DO NOT USE THIS PLACE. Oil was still on windshield and sippers as well as hood. Just awful.Service: Oil change
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December 2022 by John W.
worst service ever. they where changing the oil and placed the oil filter on wrong. oil went everywhere. all over the engine compartment, windshield, hood. told me if I was worried about smoke to go to a car wash and clean. what the hell. do not use this place ever. manager was just poor quality and service is untrustworthy. just hope that was all of the issues they caused.
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November 2022 by Ron Herrington
These people redefined snappy it wasn't any snappy about my 40 minute wait to change the oil in a Honda fit. It was really bad is two cars that came in before us left first I won't be back I'm going to check my oil stick tomorrow and see if they filled and gave me the correct amount
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October 2022 by David Siemens
Their logo features a turtle ?. It's an accurate depiction of their very slow service. I waited over an hour to get a simple oil change. They do offer a veteran/ military discount, but not enough to entice a return visit. And with the discount it was still over $100 for an oil change.
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October 2022 by David Dixon
60 for an oil change on a sedan. The meanest old lady I’ve ever met working behind the counter. Mocked me for every word I said, which made me flustered, which made her mock me for every movement I made. They were fast, though. I’d still avoid them.