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August 2023 by John Webb
Incredible service, best and friendliest agent that I have ever worked with!! Samantha Rocks!!
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August 2023 by Wesley C
Great folks!! Very friendly, professional and quick no hassle return!!
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June 2023 by Bruce Parker
As usual, service was great and Samantha was most helpful. She is a valuable asset to the company.
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December 2022 by Michael Wall
Folks here are super friendly and easy to work with. Easy scheduling, pickup, and dropoff. I will definitely use them again. Great folks.
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December 2022 by Jonathan Weir
Great people but UHAUL has to up their game from their cheap equipment! We had to stop every hour to tighten our trailer hitch down!
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September 2022 by Nichole Morris
Extremely rude whwn I asked a question about a change. I would not recommend this location
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July 2022 by Brian Baysinger
Think uhaul equipment is very well made, but sometimes the employees struggle to process the paper work. I am not throwing off on them they really try and for that thank you. The end comment is I would definitely rent again, please be patient with the people that are trying to help! Some of use as consumers can really be rude
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July 2022 by Mike and Valerie Stephens
So u-haul bumped me out to Sylva from Bryson City last minute so wasn't too happy about that. However, the lady in Sylva was awesome. Got me a few extra free days and added 100 extra miles to make up for the drive. She was friendly and courteous and had us on the road after just 10 minutes or so. Truck was almost new and we got better gas mileage than promised. Overall I ended up being glad we went to Sylva instead. I would rent from there again.
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December 2021 by Michael Cline
Great place to rent equipment and very helpful
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September 2021 by George
Thank you Samantha! Hassle free service
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September 2021 by D z Nutz
Samantha was a joy to work with.
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August 2021 by mark little
Very good service returning my one way truck. Lady there was very friendly and helpful as well. All in all a pleasant experience.
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August 2021 by Debbie Hennessy
Clean vehicle, perfect for our purpose, manager was nice. A bit hectic in the morning, lots of folks who have never pulled trailers ???
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July 2021 by Boudreaux's Mom
Sam is AWESOME!!We were a couple of stranded out-of-towners with a broken vehicle and a trailer full of household goods...Sam helped every way possible, but mostly she was like an old friend letting us hang out with her while we worked out the details...Highly RECOMMEND!!
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July 2021 by Liv Rosic
Tried to reserve a slot a few weeks in advance for a move. I will be moving alone and the uhaul was necessary. I was able to successfully rent a 15’ from the Sylva location. I called to confirm and was told that they had no clue or documentation of my reservation. After I had gotten confirmation, a receipt, and my payment had gone through according to my email receipts . They then told me that they had nothing available for that day regardless of my reservation after I paid. They also didn’t have a 15’ truck to begin with. I was directed to the Franklin location. An extra 30 miles from where I will be moving and they told me they had my reservation. They tentatively told me that they cannot ensure I can have a truck either when I reserved it weeks in advance. So waiting till three days before my move to see if this will work out. I am personally confused by all of the recent five star reviews for this location. If I got a reservation through here and they messed up in multiple ways on their side then I feel the extra miles need to be paid for by those at fault. I am now driving an extra sixty miles roundtrip an hour out of my way to get a trailer from somewhere I wasn’t notified of gathering my rented trailer. I will also have to pay significantly more money for this commute. Very unprofessional to take money and offer confirmation yet not being able to promise a uhaul. My review is to bring attention to my experience. I hope others work out for the better.
