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March 2024 by My Reviews
What UPS closes at 12 other than Sylva, nc ???? swore it was 1 before, and they also sent my package back to my house instead of Amazon after I explained it needed to go back lol
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March 2024 by Joshua Schwartz (BloodPoolBoy)
I wish you guys would post longer business hours however i really do appreciate all the times you guys make exceptions for me and my business.
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March 2024 by ILDA
Cindy is the MVP at this location. She works hard, is extremely efficient and always kind to everyone that walks through the door. UPS is lucky to have her!
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February 2024 by Jessika Lewis
The drivers here are ridiculous. They don’t want to finish their routes so they proclaim an address to be “not found” or person “refused” package. Hire people who actually want to work. I’ve waited weeks for my package for someone to say it was refused. Customer service is a joke as well. No resolution. If I could choose the carrier my stuff is shipped with I would never choose UPS.
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February 2024 by Gayla Warrener
I would be giving UPS delivery for Amazon one star for a missing/stolen package if not for another UPS Deliverer recently having done an exceptional job and was deserving of five stars. It only takes one bad apple to mess up the others. UPS Sylva needs to get rid of those few bad apples.
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December 2023 by Amy Steele
Several months ago, my SurePost package arrived packed in a half-sealed box, missing pertinent label information, and all my items had been replaced with two bottles of daily shower cleaner. Either my items were stolen, or my order was switched with someone else's for unknown reasons. UPS's online claim form stated that they were off the hook because it had been turned over to USPS. (I had difficulty processing a claim with the latter, too.} The drivers are great and a majority of the time I have no trouble with my deliveries. But, Jon, I really was looking forward to receiving my Halloween crystal ball that is now a fixture in someone else's house along with my daughter's new underwear.
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December 2023 by Alice Christy
Had a long rainy wait but the clerk was very kind and helped me.
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August 2023 by Zinnie Piepie
My Birkenstocks were delivered to my old address in Waynesville. I now live in Winston-Salem. I tried for 2 & 1/2 days online and on the phone to get someone from UPS and Birkenstock to help me with no results. Only one person showed me any empathy at all and that was Christy in Sylva at UPS. Still she had to give me the bad news on Thursday that my package was not to be found. I'm in heart failure and my feet are so swollen I can't wear most shoes. I live on social security and Birkenstocks are expensive so I was out $140.00. Then Christy called me back on Monday. They had made the extra extra effort and retrieved my package. Thank you Christy and thank you to the driver who found my package. You are both so kind. Thank you for doing your job the old fashioned way - with thoughtfulness. Lighting 2 candles for you both and sending love and peace your way.
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June 2023 by David Ward
If you've got money and packages to ship, they'll take both!
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June 2023 by Mikayla Rhinehart
Usually we don’t have a problem with ups but lately they have been putting our packages on top of our vehicles at the end of the driveway instead of at our door
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March 2023 by Craig Kallmayer
Droĺve 45 minutes to drop here on 3/22 because I needed a receipt. Paper on door says "Closed Today. Sorry for the inconvenience" Decided to put in drop box and roll the dice on the return without a receipt. Drop box was completely full and I could not fit the box in there. Gee. Thanks UPS for the wasted $30 in gas and an out and a half wasted.
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March 2023 by ROBINSON MYERS
We tried several times to access their phone customer service lines and online change of address to correct a po address which was a nightmare! Cannot make changes to the address change and will not answer phone to discuss problems.
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January 2023 by Kenny Bradley
So ordered a package on Amazon than ups was supposed to deliver it today and they said mailbox is full get home check the mailbox and the mailbox is empty okay why don't they put it on the porch like they have been doing its a big package so it wouldn't fit in the mailbox anyways this ain't the first time it's happend either
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December 2022 by JD Jorgensen (141.7kph)
The driver here either allowed someone to sign for a package that doesn't work in our office or they falsified the signature for the delivery. This was a Greenberg turkey that had been overnighted and now our family does not have turkey for Thanksgiving.
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December 2022 by Rose Cole
Our local UPS counter and delivery staff are fantastic but I wish the counter was open longer than 9-12!