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July 2025 by Robin Fann
INCREDIBLE SERVICE FROM AARON HATFIELD!
We were very fortunate to have Aaron Hatfield as our sales representative. We were purchasing 3 phones and transferring information to each phone. Simple right? Well, it should have been, but Spectrum gave us wrong information with the transfer PIN number. That is a long story.
However, despite that debacle….Aaron just acted like it was a little bump in the road. He immediately took charge of the situation with patience, professionalism, and a clear understanding of what needed to be done. In addition, he walked us through each step, solved every issue we encountered and made what could’ve been a frustrating process feel smooth and stress-free.
I felt sorry for Aaron because he stayed well over the time he was supposed to leave, but he was unfazed by that. It’s rare to come across someone so dedicated to customer service, and we were extremely grateful.
Thank you, Aaron for all you did to get this accomplished in the same day (since Spectrum messed us up so bad) and preventing us from having to come back. You helped save our vacation! They are lucky to have you!
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July 2025 by sheila monteith
We had a really nice and helpful gentleman assistant us with our purchase of 2 phones . We would highly recommend Michael, he wasn’t in a hurry and made sure we got the best deal available.
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June 2025 by Kevin Patrick Field
Excellent service at the Sylva NC location, Jessica helped our business get our lines set up, and internet with ease and discounts. Customer service on the main Verizon phone was rude as H*** but that was corrected and she was able to get everything exactly how we wanted. 911 BAIL BONDS Jackson county give 5 ⭐️⭐️⭐️⭐️⭐️ thank you.
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June 2025 by Aidan East
Matt helped us out today. Very personable and extremely patient with us. Very pleased with the service!
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August 2024 by Evan Troetschel
Javion Weeks was very helpful and competent in his service
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August 2024 by Katie Dover
Just left Verizon in Sylva… Javion Weeks was a huge help getting my phone to work after being on the phone with customer service for 2 days… Thank you Javion
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August 2024 by Luke Breedlove
I went into Verizon to get a new phone cause my old iPhone 13 got ran over due to a wreck and Javion has been the best of help to me and my fiance
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August 2024 by meghan morlock
Matt or Matthew at this location is a terrible ‘customer service representative’. He can’t answer basic store questions, no help at all.
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August 2024 by Judy Tolley
I would like to let you know that Javion Weeks was very helpful. He really was the only one that really was concerned about my problem. I would refer him to anyone that needs help. He's awesome. Not too many people are like that.
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August 2024 by P B
Javion weeks was fantastic to work with. He helped us adjust our plan to better suit our needs. He was helpful and ensured that all of our questions were answered.
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August 2024 by Seb
Matt O. Is very helpful every time I go in for help, knowledgeable and patient! Always a good experience at Verizon!
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August 2024 by Gregory Banks
Matthew O. Is one of the most patient and helpful individuals at the Verizon store. If you need help with setting up a new account or getting a new device, he’s the man!!
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August 2024 by Chris Shepard
Every time I’ve gone into this store I’ve had a great experience. They go above and beyond.
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August 2024 by Mountain Monk
Excellent group of people. 10/10 recommend.
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August 2024 by Frumpis Brinkleton
Lies lies and more lies. No nametag salesman signed me up for "perks" (netflix etc.) that I did not ask for, for an extra $20/month. Told me he was moving me to a different plan that would be slightly cheaper, instead it was the same plan, but $20 more because of added nonsense. Claimed that buying a phone outright costs $100 extra versus signing up for a payment plan (???) probably because there's some kind of commission for signing people up for those.
