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December 2023 by Elise A.
I am standing in a checkout line, the day after Christmas, trying to buy some things. every checkout line that is open in this store is reaching into soft lines. the manager of this store is the worst. my dogs food isn't stocked, the sheets I wanted were out of stock, and not one employee on the floor when I needed help. there should be cashier's opening up registers right now.and it's like this every time iv been here.
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October 2023 by Sandy S.
This is without a doubt the worst Walmart I've ever been in. There today after waiting in line for over twenty minutes even The clerk couldnt get the lady's card to work, finally got it to work. I unload all my stuff over two hundred dollars, card reader wouldn't work. After having me try three times called someone else to help couldn't do, shut register down everyone in line had to move again I had to go to customer service so they could check me out. Thirty minutes later finally out. Like the song you can check in can't check out. Hate this place. If your in a hurry don't go in waste of time.
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March 2023 by Catherine W.
They def have lots of employees but several are hiding and not working. Seem to get annoyed when you need help finding items. Hardly any registers open and the self check out barely has room for a cart full. Looks like they need lots of reform. BtW it's Spring yet no one can cashier in the garden section and there were 5 employees back there.
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March 2022 by Kimberly Carroll
My personal experience has not been the best, but hopefully will get better.
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August 2021 by Rosalyn F.
This was he dirtiest Walmart. I have ever entered. The clutter of the stock in the aisle to the floor. It was totally filthy. This is not m normal location but this one need help.
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May 2020 by Carole S.
Thank goodness for Walmart! It's the only place in town I can find my favorite foods and brands in one store! Specialty cheeses, Carolina wines, dark imported chocolates, prosciutto, etc. They keep the shelves stocked. There are an abundance of employees to assist you. Their electronics department always has people available to give you technical advice and help you choose the appropriate device or gadget for your needs. Great craft, garden, housewares departments. I rarely leave without finding most everything on my list.
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May 2020 by Nancy A.
It is a awful store. They have three entrance doors, one being at the garden center. That entrance is frequently closed . So people, elderly, handicapped park neat that door to get garden supplies or bird food only to get out of their cars, walk up to that door, and it's locked. I saw a person on crutches do this and it was so hard for that person to get to the other doors so much farther away. When you ask them why doors are so after closed, they say corporate is too cheap to give them more employees. Yet you see there four employees hanging talking to each other doing not too much for long periods of time. Management stinks at this stor. I have to go much farther away to WAynesville just to get curbside pickup during the pandemic. Save yourself the aggravation, just go to WAynesville. Corporate doesn't do anything to fix this stores problems.
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March 2020 by Adelle B.
As far as a Walmart goes, I have no idea why this walmart has gotten all these bad reviews on yelp?! The google reviews rate it 4 stars. What the heck? So here I am showing my new local walmart some love. I moved here last year and have been shopping here since. I have never had a problem at this store and the employees have been very nice and have gone out of their way to help me. When you live in a small town, you appreciate the ability to buy things for a good price. This walmart has just about everything I need at great prices with friendly employees... what more do you want?
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November 2019 by Andrew Garcia
Good Customer Service...
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June 2019 by Nikki J.
It's a Walmart, you'd think you would pretty much know what to expect... but take the worst Walmart you've ever been in and multiply it by about 10. For starters, most people shop at Walmart because they "have everything" for one stop shopping. Not this bad boy. I have never been to this Walmart and been able to get everything on my list. They regularly run out of the types and brands of merchandise that I use - and regular sort of things like shampoo or deodorant. Don't fall in love with a specific type of anything, because the chances of it being in stock more than once are very slim. The store and parking lot are filthy, and the carts aren't collected regularly, so expect your car to get popped by one (it's happened to me several times.) The parking lot is also filled with "pot holes" - why the quotations, you ask? Well, these are not normal pot holes - they are craters that would easily fit an entire compact car. They fix them sometimes, but apparently not very well because they're back within a week or so. Now for the employees... I have met and been helped by a few incredible and friendly employees in this store, so I'm not arguing that they're ALL bad (in fact, some are wonderful!) But the MAJORITY are flippant and annoyed AT BEST. Some are downright hateful! Once, an employee RAN HIS CART FULL OF STOCK MERCHANDISE INTO ME. It hurt. He did not apologize, but instead laughed. WTF. Just last month, a younger employee who was working the self-checkout felt he needed to go on a rant about how "******* awful" the store is (agree with him on that) and how all the customers are inbred. His tirade was replete with quite a bit of profanity (which honestly doesn't bother ME, but it bothers some folks - maybe those with children in tow), LOUD, and went on for the length of my checkout time - he was still fussing as I left, AND NO ONE dealt with this fellow. Customer service is nonexistent, and professionalism is clearly not part of the store's culture. I actually have SEVERAL MORE stories of ridiculous behavior by employees, but this review is already quite long. I make it a point to keep a distance from most employees, stay out of their way, and NEVER bother them by asking for help - I've only ever been asked BY an employee if I need help one time, in the seven years I've lived here. Which is fine with me, tbh, but isn't that part of their job? Avoid this place like the plague. I only go in when absolutely necessary (and unfortunately, sometimes it is - small town, only place open 24 hours.) I assume management of this store is inept at best, and deviant at worst, because this store is a joke, with shameful behavior by employees, poor selection, and a dangerous parking lot. Just drive the 20 minutes either way to Waynesville or Franklin and spare yourself the nonsense.
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November 2018 by Parrott T.
This is the most scenic Walmart I've ever been to yet it still gave me the slight smell of cigarette smoke on everything that makes it so authentically Walmart.
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October 2018 by Shelton C.
Don't believe the reviews of the one off problems in this store. I have lived in five different cities all over this great country of our's and I wasn't the biggest Walmart fan because of the customer service. This is by far the best Walmart I have ever shopped at. I would say on average, I shop at this Walmart at least three times a week for groceries and other supplies. The employees at this Walmart overall are fantastic. I used to work for a company called Publix and I thought Walmart's customer service would never be able to compete with their customer service. I was wrong about this Walmart in Sylva NC. The manager has done an amazing job creating a positive culture in this store. That doesn't mean every visit has been perfect, but overall the customer service I have received has been amazing and genuine. The key here is genuine! If only all Walmart's around this country could only have the corporate culture the managers have created at this store. Keep up the good work!
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April 2018 by Robbie C.
I try to avoid this store if possible and after my experience today I was reminded why. Placed an order through Walmart app to pick up in store. One item (a 30lb bag of cat litter) wasn't what I wanted. Had to pick it up anyway and was told I had to return it. Walked item to front of store and was told by customer service that it was a Walmart.com order and that I would have to "ship" it back. That's right a 30lb bag of cat litter that was literally just on their shelf would have to be shipped back. Told him it came from their shelf and wasn't shipped to me. He said it didn't matter that the return had to be processed through Walmart.com. Good thing I've got Amazon prime because that will be my go to place from now on if that's how Walmart is going to treat an item that I just picked up from a store. The shipping back will be more than the price of the bag of litter actually was.