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December 2023 by Sandra Long
What a pleasant surprise! I’m new to the area and was in need of some special service for my Prius and found it at this family owned business who treat you like a family member! They perform not only alignment but also oil changes and new tires! Now Miss Prius and I are strutting down the highway. I highly recommend.
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August 2023 by Tammy Bell
Best people to deal with.
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January 2023 by Justin Scober
Reasonable price, honest, and friendly. They have your car driving right!
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December 2022 by Bonnie England
Affordable and trustworthy what more could you ask for in a mechanic!
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August 2022 by soldier for God
They are a family owned and run mechanic shop. They treat me better than just a customer in a file box. If you are looking for an HONEST team to service your vehicle, Charles Alignment is the only place to go. Good pricing and outstanding service.
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April 2022 by Peter Nesbitt
Awesome job checking out the car before working on it. Found out the problem was misdiagnosed and fixed it at a low price. Headed back in an hour with another vehicle.
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February 2022 by Cory Bass
Reliable quick service with a smile. They were able to get me on the same day in a shot time frame.
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January 2022 by Ronnie Kennedy
Terrible exhaust work and overpriced. Welds did not hold over 24 hrs. Brake lines laying right next to muffler pipe. Muffler tips literally fell off the next day. Claimed they did an alignment yet camber bolts had to be heated at the next shop to be moved.
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November 2021 by Jordan G
Great group working here. Fast service and can do about anything you ask.
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October 2021 by Bennie Walls
Been dealing with Charles for years. Good, honest people. Would highly recommend.
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October 2021 by James Butler
They were courteous they were on time That you good work They did professional work at a reasonable price thank you Charles and staff
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August 2021 by Gary Blake
I will not be taking any of my vehicles back to this business for service. I had my 1998 Expedition in their shop on September 17, 2019 (mileage 204772) because the A/C was not working. They charged me $117.70 to check it and they filled the A/C with freon and dye. On October 2nd 2019 (mileage 20628), they replaced my A/C compressor and did some suspension work. The total bill was $514.67. I took it back on October 3rd of 2019 (mileage 205628) and they did an alignment and replaced some worn suspension parts. The bill for that visit was $819.51. I returned on March 15th of 2021 and they did an alignment and replaced worn suspension parts (mileage 205628) and the bill was $819.51. I returned on March 15th 2021 (mileage 226358) and they did some suspension work and checked the A/C compressor because the A/C was not working and they did another alignment. The bill for this visit was $1097.66. On July 20th of 2021 (mileage 226838). I returned July 20th 2021 because the car was misfiring and they replaced spark plugs and did another alignment. The bill for that visit was $508.95 (mileage 226838). So, I had 3 alignments done October 3rd 2019), March 15th 2021 and July 20th 2021. The last time I took it on July 20 of 2021, I asked him why I had to pay for another alignment and he told me it was because it had been so long (from March 15th of 2021 to July 20th of 2021) which if 5 months. The issue I have is that first of all, the distance I drove between March 15th and July 20th of 2021 was (226358 to 226838)which is 480 miles. I have never had a vehicle that needed another alignment after 480 miles. Charles and I had a long conversation sitting on a bench outside of his office where we talked about our businesses and we talked about integrity and we both agreed that was the most important thing about running a business. He made no offer to discount the latest alignment even though it was only 480 miles. I think that indicates what he thinks about the integrity of his services and showed me he had little interest in trying to do the right thing. I simply told him I would not be returning and he told me to have a blessed day. I paid him for all of his services, but I do not feel he treated me fairly. That is my opinion and I chose not to return. Further, he replaced my A/C compressor and when it did not work, he told me the compressor was bad and after replacing the compressor it stopped working and he said it was a bad compressor and he replaced it with no charge for the compressor but did charge me for labor. It turned out the problem was the fill valve and I do not think the compresor was bad, I just think he missed the leak in the valve.Service: Wheel alignment
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July 2021 by Judith Hodgson
Very, very helpful. Love everyone there and know they will do the BEST job. Reasonable prices. Highly recommend.
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July 2021 by Lakisha Hankins
My service at Charles Alignment always been the best
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June 2021 by daniel underwood
Family run business for all your car needs nice people
