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February 2024 by Sheila Ward
Customer service ladies very rude
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December 2023 by ROGUE WOLF
If you're looking for a good bank this isn't the one for you
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December 2023 by Mercy Jantz
It's literally like a bank that doesn't know how to do banking. A couple of the tellers are pleasant, but the "know-how" is non-existent.My father opened an IRA with a FSB in my state when he amd mom were visiting. After he died, my mother went to transfer those funds in her local Taylorsville, NC FSB branch, and learned FSB lost the beneficiary documents. She had went to this local branch and 2 branches in VA searching for hard copies with no luck. The bank kept saying they were working on it but never provided her any communication. She ultimately had to wait 60 days (according to the bank) and then made several trips to the county court clerk for a letter of deficiency to get the issue resolved that this bank created and then couldn't fix.
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May 2021 by K
I only used drive up atm
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November 2020 by Lisa Newhouse
Super helpful and friendly staff! I chose First Citizens because they had the best rates in town for starting a small business account. When I set up the account, they walked me through everything very clearly, and I was confident that I was making the best choices for my business. They also educated me on future products that are available when my business reaches certain milestones.
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June 2020 by playmate0330
I only used drive up atm
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April 2020 by Vivian Costnér
I can say nothing but good things about this bank. I go in regularly and am always greeted with courtesy. Been banking here for ten years..not one mistake yet. When I use my debit card, it shows up immediately taken off . Wouldn't go anywhere else.
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September 2019 by April Clark
Stay away from this First Citizens branch. Not very friendly and have no idea what they are doing. I went to deposit a payroll check into an employees account. They wanted to call the employee to verify. Then after a hassle from me, she handed me the deposit slip, and didn't even call my employee. Everytime we go into this branch it's a bad experience.
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August 2019 by Dave Hammer
This is a terrible branch. They made a mistake on my bank statements that my accountant needed corrected and they charged me $25 to get it reprinted correctly when it was there mistake. Plus they try to put a hold on my business deposits when no other branch does. It would have been super if they had closed instead of the Bethlehem branch
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August 2018 by Derrick Hicks
This bank makes banking difficult for the purpose of being difficult.
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June 2018 by Kimberly Phillips
Good place to aee