March 2023 by Mike Dellerman
The newly opened location is only for African American females! Customer service at the old location, a matter of yards from the new location, was some of the best customer service I have ever seen. They even had a person that would greet you at the door to help or guide you to the right person. Now in the new location, customer service is more than a joke, it's worse than pathetic! Avoid this location, especially if you are a man! When I walked in the door to get help with a bank letter I saw only three African American (AA) females working. The one "desk" Banker was with an AA female. One AA female was the only teller and one AA female was just behind the counter doing who knows what. The teller was helping a customer. There was a man sitting in the waiting area waiting for help. I was the forth customer in the building. There were no other customers. So, I waited in the teller line since there was no one else to help me or direct me otherwise. While waiting 10 minutes first in line for the AA teller to be done having a long chat with the AA female customer, two other AA females came in to the bank and stood in line behind me. Finally a forth AA female employee appears and to my surprise helps the two AA women behind me FIRST! Meanwhile the other male customer that was sitting in the waiting area, throws his hands up and leaves. Finally, this 4th AA female calls to "help" me (I don't know her name because no where was her name on her desk and her name tag was always covered by her light brown long hair, but as you walk in the building her desk was on the left closest to the teller counter). I sit down at her desk and explain what I needed, she then gets up to go help yet another AA woman leaving me to sit there. She comes back, we talk a bit more and she does it again! Leaves me to go help someone else. After waiting a long while, finally the first AA desk lady that was helping another AA female when I came in is free. And tells me she will now "help" me instead. So, now I had to go to her desk and start explaining what I needed all over again. She was not friendly either, but at least she had no one else in the bank to get up and help. So, my warning is to stay the HECK away from this branch, unless you are an AA female. It was almost an hour trying to get help and there where only three other customers when I first walked in.UPDATE!!! The whole experience just became worthless because I was notified that the Bank Rep. sent my letter request to the wrong department and apparently Wells Fargo doesn't have the ability to just transfer the request to the right department. I have to start my request all over again!!!
December 2022 by Sridhar N
Good facility though they moved to a smaller place
March 2022 by Divya Kamble
They closed the branch without informing any of the customers, especially the customers who have services that are tied to the branch, such as the safe deposit box. Contacting the Police to help with this. SHOCKED at the lack of professionalism & customer service from a company so big.
January 2022 by Rosalio Martinez
Good bank
January 2021 by Sasha Andrews
Extremely high fees compared to other banks, and rude employees; definitely avoid all wells fargo banks! I wonder how many 1 star reviews they purged from google???
December 2020 by Jaz H. (HardWrknDIVA)
Best customer service I’ve received from any Wells Fargo. Highly recommend this location!
September 2020 by Robert Riddell
Google has this location listed as "temporarily closed" but in my opinion this is inaccurate. I thought I could at least use the ATM since this bank is 5 minutes from my house but because of the construction happening next door the entire property is INACCESSIBLE and because that was not specified I had to drive another 15 minutes into Morrisville for the next available ATM.
May 2020 by Tyre Hutto
Temporarily closed
April 2020 by Chris O
I spent 15 minutes with them to send a wire. They passed me along to three different people. They finally said they couldn’t send the wire because their internet was down and told me to try another branch. Strangest experience I’ve had at a bank.Other than that I was treated politely and greeted as I walked through the door.
March 2020 by Jazmin H.
Best customer service I’ve received from any Wells Fargo. Highly recommend this location!
September 2019 by Chris O'Hare
I spent 15 minutes with them to send a wire. They passed me along to three different people. They finally said they couldn't send the wire because their internet was down and told me to try another branch. Strangest experience I've had at a bank.
August 2019 by Kathy Wyatt
Love this place been with them sense 2005, great place friendly staff
August 2019 by Jay Huh
I frequent this branch since it's the closest to my work - this one is a very large branch and they are usually fully staffed so little wait when making a deposit
August 2019 by Jack Ware
Get Money!!!!!!
November 2018 by Frank Robinson
To my bank best bank in the world Look for more reviews
