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May 2024 by Summit Vitality
Mailed off my passport here. My trip is in a week, havent seen my passport and so I decided to call the US PP agency. Im not in their records. They never received my application that I mailed off from here. Now I have a lost/stolen PP, cant go on my trip which was a business trip, and I've lost time/money. Terrible location. If its important, drive closer to Charlotte and mail your documents from a reliable place. #veryupsetcustomer
Ps: the passport place next door is great. They squeezed me in but due to lack of appointment, I had to mail my passport myself.
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May 2024 by Deborah Phillips
OK, Troutman will soon triple in size. Time to extend your working hours with the possibility of being open at least every other Saturday until noon. We working individuals have no chance to get there by 4:15 PM. Also, have you considered taking separate lunch breaks? Is it really necessary to have to eat together every day for an hour or more? Some of us sell items on Poshmark, Ebay, etc and need to be inside of the post office as our parcels will not fit in the mailboxes inside or across the street. Thank you for your consideration!
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May 2024 by E10 Academy
Mailed off my passport here. My trip is in a week, havent seen my passport and so I decided to call the US PP agency. Im not in their records. They never received my application that I mailed off from here. Now I have a lost/stolen PP, cant go on my trip which was a business trip, and I've lost time/money. Terrible location. If its important, drive closer to Charlotte and mail your documents from a reliable place. #veryupsetcustomer
Ps: the passport place next door is great. They squeezed me in but due to lack of appointment, I had to mail my passport myself.
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March 2024 by Chad Moreland
Three of the four people who work there are incredibly pleasant and great to work with, but there is one that ruins the whole place. This particular woman rudely talks over customers, never stops talking while often not getting to the point, and is overall both infuriating and insufferable. Unfortunately the USPS lacks communication with its customers and the hours of operation for this location are very inconvenient. For these reasons I’ve closed my P.O. Box and I cannot recommend this place at all unless you’re retired and can go to the post office during unconventional business hours.
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March 2024 by Doc Bennett
Very limited hours, uneducated or untrained employees. Or maybe they just really don’t care.
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February 2024 by Brian and Courtney Baker
Unfortunately we have had so many problems from finding mail in our ditch, not delivering packages, leaving packages by the road instead of our door, leaving the mailbox open, putting packages on top of our mailbox, putting mail with packages thrown right by the road and on a rainy day, cramming packages in our mailbox and damaging what’s inside, breaking the flag on the mailbox. Called each time to try and resolve these things, but they told us there’s nothing they can do about it. We have talked to several other neighbors and they have the same problems and from looking at the reviews of a rating of 2.8 it definitely seems like we’re not the only ones.
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February 2024 by Hoograbbedmiass Lamp
Package delivered clearly states Do not leave in mailbox "Live animal" Twice now been crammed in mailbox! Smh
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September 2023 by E T
Carrier in Sanders Ridge is terrible. Government inefficiency at it's finest.
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April 2023 by kim miller
I experienced the worse customer service today by Mary at the Troutman post office. She was rude, condescending and only wanted to help customers she knew. The other employee had to go back and ask to her to assist with customers waiting. The other employee Tonya was amazing and went out of her way to help customers. Unfortunately after what I experienced today I will gladly drive to the Mooresville post office as they know what customer service means.
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February 2023 by Eddie T
Carrier in Sanders Ridge is terrible. Government inefficiency at it's finest.
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December 2022 by Denise Cook
The Windstone Crossing, Troutman, NC postal worker has delivered 2 of my packages this year to an incorrect mailbox putting me out over $100. Last week he delivered a large oversized cardboard envelope full of photos that said "DO NOT BEND", folded it in half and shoved it in my regular box, ruiningeverything inside if it.
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December 2022 by Kiersten Hart Schneider
They are always kind and considerate. Grateful to have a nice little post office to go to close to home.
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June 2022 by Chris
Worst mail carrier I ever had right now. Amazon message says my package was scanned and left in my mailbox but package is nowhere to be found???? Also get magazines sent in plastic sleeves that are ripped and magazine nowhere to be found. Pathetic service!
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April 2022 by Lori Wilson
Always pleasant and courteous. Great service! My mail carrier is always kind. Thank you for great service
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September 2021 by Ethan Foster
Grossly incompetent. I sent a letter to South Carolina 9 days ago that still has not yet reached it's destination. Absolutely unacceptable. Can't even get somebody to answer the 800 number to help me. Just automated computerized garbage.
