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September 2023 by Daren Register
Review is more towards HQ and the scam they run. A quick bbb search found they are reported almost every day for last year and over 1000 times in 3 years. Members being told their memberships are canceled but then charged the following month. Can barely get anyone on phone then they lie about getting refunded. Would hate to see what happened if someone’s vehicle was damaged. Guess they would have to write that up as a lost. No way HQ would be any help.
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August 2023 by Tracie Pearsall
Julian was amazing! He went out of his was to help me! I will be visiting again and may purchase the member package.
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August 2023 by Lynette
Best customer service!! Went to get my car washed today and I have to say… Julian Q was amazing. Not only was he attentive but he answered any questions that I asked. Hands down the best experience!
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August 2023 by kellie landen
Overcharged for car wash. I asked for $10 car wash ask met to insert card for payment and charged me for services I didn't ask request. I come here all the time, so I know exactly what I want and I don't need the attendants help to make my selection. But he was there dictating how this was executed. I asked for a refund and he shrugged his shoulders. He said the system is "acting up", but it shouldn't matter because I got a free car wash. I told him I didn't ask for a free car wash and I didn't ask for the additional services. He gave me corporates number. Corporate will not help me and told me I had to go back to the local car wash for a refund??? I told them that the local car wash told me I had to go to corporate??? Neither will refund me. I will not go back here and do not recommend.
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August 2023 by Scott R.
Technician scratched my hood with the wand of the pressure washer. When i complained the manager took my name and took pictures and said the owner would be in touch. Surprise surprise they never called. What's worse is that i paid $25 for a car wash that didn't even get my car clean. Place has really gone down hill. Spend your money elsewhere.
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July 2023 by Chris L.
I made the mistake of using the tire cleaner on my windows. The assistant manager, Jonathan came out and helped me clean my windows, and even shine my tires. He deserves a raise. He's a great guy!
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July 2023 by Ero Sov
The now $25!!!Machine car wash, used to be the most expensive $15. Had several steps and payés applied and it was like 10 minute was. The $25, most expensive, barely applies any products and takes like 3 minutes max.Go somewhere else!
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July 2023 by Kat Greenn
Shout out to Julian Q for making my experience today great! The fact that his personality and vibe changed my whole mood by him just approaching my car, is amazing. Great customer service! Quickest membership I’ve ever signed up for.Services: Auto detailing
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July 2023 by Chanel Hendricks
Julian is great! Awesome customer service, I will definitely be backServices: Auto detailing
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July 2023 by Audrey Farrell
This car wash never fails to impress me Julian was super helpful and nice! Might have to come back to get the monthly membership. Best car wash in wake forest areaService: Auto interior vacuuming
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June 2023 by Chris Aldridge
Decent semi-full serve car wash. Cars don't get as clean as I'd like through the tunnel, but the supplies are always ready to touch up. Clean facility, seems well run. Did have issues with electronic tag reading occasionally, but it was always handled quickly.
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May 2023 by Colleen Icenhower
great service today! Julian was very pleasant and helpful they have free vacuums and rags and spray to clean windows and interior after washService: Auto detailing
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May 2023 by Marc Deas
Customer service here is great. Julian Q help me renew my membership and was very helpful and personable which made my experience quick and easy!
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April 2023 by Karla W.
Let me just say this is the worst place by far. I WILL NEVER COME BACK HERE and WILL DO ALL I CAN TO HAVE IT CLOSE. I went there yesterday, after having my car serviced at Westgate Dodge. This was the wrong choice. When I arrived there, I was greeted by Robert. Robert was excellent and his attitude toward the customers is fantastic. I signed up for the trial basis but had planned to cancel and go back to RIPTIDE in Wakefield. Well, let's get right to the point. Once my car was leaving the wash tunnel, I proceeded to dry off my vehicle. I went to the passenger rear, and that's when I saw my back tail light cracked and a big hole. Then on the back tail end of the passenger was a cantaloupe size dent with the pant missing and scratch severely down to the surface. I was upset when I saw it and asked Robert to come over. I said, "Look at what the car wash did to my vehicle. Robert immediately called over Julian, the manager, and that's when everything to a turn for the worse. Julian insisted that my car was damaged at Leith Westgate Dodge and that I was not telling the truth. THIS IS WHEN I BECAME UPSET. I explained that my 2020 Dodge Durango had a complete walkover because I was making plans to get a new vehicle. The only damage to my vehicle was a scuff mark on the bumper that was not bad and was scheduled to be buffed out. I explained that my service advisor does a walk-over when I arrived for service and before I left because were discussing my trading and upgrading. Because of me being upset. Julian proceeded to yell at me which became a shouting match where he threatened to call the police on me and have me removed and banned from ZIP. I could not believe this!!!!!! Julian never apologized and never helped me fill out the incident report. KUDOS to Robert!!!! Who not only helped me but admitted to me that the damage was fresh because when he rubbed his hand over the dent, paint was on his hand and mine and was coming off the vehicle. I can truly say that I have never experienced anything like this before. Once the manager saw I was not backing down, he walked off to go detail his own vehicle. No empathy was shown for me, the customer, and I was told by the manager, that this is why"Black Women, and our people, and then, walked off. Once I finished the incident report, Robert, helped me take a clear front and back pic of the incident report. I still was in disbelief at this incident. So I made a police report with Wake Forest PD, which spoke to the manager and service advisor at Westgate Dodge, to confirm my vehicle had no dent or busted tail light. BEWARE!!!!! DO NOT COME HERE FOR A CAR WASH!!!!!! STAY AWAY!!!!!
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April 2023 by Shimer G.
Fix your equipment and train the skeleton crew of what you all call a staff. I've been to other locations outside the raleigh area. They're operating fine. I'm thinking you have a regional manager who does not care
