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February 2024 by William
Stay away from this location they don't know what they're doing they messed up my truck had to get my truck towed and taken elsewhere to get fixed also the manager is very rude and has no business working in the public with people wish I could give them no stars
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February 2024 by S Smith
We always recommend friends to the Wake Forest Firestone because we’ve always received great honest service!
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February 2024 by Robin Saxton
I have been a customer of Firestone for over ten years, in both South Carolina and North Carolina. The service on my car was completed in a timely manner. The agent kept me informed of what the mechanic found and gave me options for the repair. I trust suggestions given to me by service manager (Khalid Yasin).
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February 2024 by H Cole
I went in on a Friday evening because my back tire was making a terrible noise (had been for a while)…within minutes Tony showed me that my tire was loose (bad ball bearing) and offered to fix it on the spot. I hesitated and told him to put the tire back on and that I would deal with it later. Tony did not pressure me, but did encourage me to take care of it as soon as I could. I went back to the lobby and my daughter told me to listen to Tony and to fix it NOW! Tony and a really nice mechanic (didn’t get his name) stayed late to fix it. I am so thankful that I listened to Tony and my daughter because this could have potentially been way more costly…not to mention dangerous. I really appreciated the great service and honesty.
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January 2024 by Rebecca Rainey
Always good service here.
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January 2024 by Tom Kidd
Fast professional service.
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December 2023 by jacob b.
Great service from everyone who works here. Very fast and efficient will definitely be back for any other services I need.
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December 2023 by Vince Belmonte
Had a prepurchase inspection done on a truck. They Worked it in without an appointment. Did a great job same day service.
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November 2023 by Jen C
I took my car in for a wheel alignment. When done, my steering wheel was off so I had to take it back for realignment. It wasn’t a problem. Great service, very friendly staff however my one issue was their answering the phone on speaker and letting the caller state their personal info over it. As a customer, not sure I would want to blast my phone number for everyone waiting/sitting in the lounge area to hear. Security these days matters and I was uncomfortable hearing that.
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November 2023 by Smashology64
Took my car in for alignment and the steering wheel was straight but when I got it back it wasn't and the rear needed a slight adjustment too. I made an appointment to correct these issues and I arrived early to my appointment only for them to tell me they don't have time to do it today. What's the point of an appointment if you're going to waste both of our times?
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October 2023 by Michael G.
This place has gone really south the manager they have is a complete, moron, rude, incompetent and inconsiderate. The prices are through the roof. It's not like it used to be Buyer beware and I can't stress that strongly enough.
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October 2023 by Christine H.
Absolutely horrible! We watched the employees joke around instead of work. The individual worling on our vehicle forgot to delatch it before trying to back out. Everyone stood around watching, but then the man literally almost hit the wall backing out with our truck. He attempted numerous times. I had to yell for someone to ground guide him. He didnt even rotate the tires correctly. He did one side...didn't even fix the tire sensor that we asked them about...we have an infant. I just looked at the tires again today and Im mortified.Never again.
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September 2023 by Brittany Lara
Was stranded in Cary with codes pulled from auto zone. Was told to come in the next morning. Packed up my 2 one years olds during a tropical storm to be turned away. We’ve been loyal customers for years. Absolutely livid and will be finding another mechanic.
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September 2023 by Barbara B.
I like this place. They care about the work and their customers. They found a leak in my tire when two other places could not. They charges less than my dealer for an oil change. When I need new tires, I'm going to get them here.
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September 2023 by Sabrina Beasley
Call Firestone it see if they have time to fix my AC on 9/17/23 I was told to drop it off the next day.August 18,2023 dropped my car off at 7:00 am that morning. Travis from firestone call me back to say your compressor is going out,that’s what’s causing AC not to work. I asked him would that make the AC cool the car. He said yes and give me the price.I told him yes to fix the compressor. Couple days later I get my car back and the AC still isn’t working.Took the car back to firestone to tell me a part that was needed to AC is on back order. However the part is on back order and they don’t have a date when it will be available. I asked him why did you tell me the compressor would make the AC work if it needed a part? He tells me the compressor and part work together. That’s is not want you told me. You stated the compressor was the problem.After paying almost $ 1700 dollars my car AC still isn’t working. You know when you take your car to auto repair shop you trust them because they are certified professional. Just to find out they’re not any better then taking your car to somebody working out of their garage.I asked manger at Firestone to give me some of my money back because they don’t fix the problem and I feel like they scam me. He told me I’m not giving you nothing back. I told him I have a medical condition and I needed my AC fixed if you couldn’t fix it or the part wasn’t available it was you job to inform me. So I could have made a decision to wait for part or take my car somewhere else.I drive 100 miles everyday to work and can’t afford to pass out from a heat stroke behind the wheel.I asked him to put my old compressor back on since it was still working and give me back my money. He tells me oh that’s not going to happen.I asked for the corporate number he tells me it’s on the invoice receipt. Another lie he told me because the number wasn’t on the invoice. After tell me he’s trying hard not to get nasty with me over the service they failed to render me. He went into his cell phone to get corporate.I’m out of almost $1700 and my AC still not working. Firestone off Main Street in Wake Forest rip me off. Travis Evans is very rude person.Service: Air conditioning
