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February 2024 by Annie Newsome
Didn't have the equipment that I had ordered, which caused my move to be more difficult. I dont think I'll use them again.
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January 2024 by Ryan Cheeseman
Fast service. They don't try to upsell which is nice
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December 2023 by Michael Beck
Convenient storage, unfortunately they've started taking up most of the customer parking with their trucks and pods instead of utilizing the acres of empty land they have. There's also only one regular moving cart left, the rest are mattress carts useless for most people.
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November 2023 by Michael Jones
Made an appointment 2 weeks ago to get a hitch installed. Today (day of install) I get a call that they canceled my appointment. Do not depend on this location.
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November 2023 by Jeff G
Charlie the manager is very unreasonable! Used this location for many years, never again!!! She went out of her way to be rude to me over a simple matter.. what happened to customer service?
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November 2023 by Jeff G.
Charlie the manager went out of her way to be rude to my wife and I rather than just fix our simple issue. It took a week to get in touch with her and she was nasty for no reason. She seemed to struggle with the computer and basic customer service.. looking at reviews it's a regular thing with her.. I'll take my money elsewhere.
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September 2023 by Nyambura Braxton
Wonderful wonderful relief from a hard experience like moving in the NC humidity. The customer service was fantastic! No complaints whatsoever.
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August 2023 by Anthony Logan
Always a great selection available and quick service. Most of the staff is very helpful and friendly. My only complaint is the bigger black guy with dread locks who is always on the phone with someone and half paying attention, and is just really rude and treats you like an idiot. First visit, made the mistake of parking somewhere I shouldn't have and was rudely asked if it looked like I was in a parking lot but I thought I was supposed to be under the canopy to check a trailer in. Second visit, told him the chain he put on was too tight and that it would catch the lower ball of the hitch; he got really defensive and said if I know so much I can just do it myself and just got really intimidating and refused to do any more until I answered and told him he knew more than me and could finish hooking it up. I waited until he left and fixed it myself so it wouldn't catch and pull on the chain thus not letting the trailer pivot on the ball far enough in that one direction. All the while, his girlfriend or whoever on the phone just talking loudly about person things. After that incident, I tried to avoid saying anything more at all to him and have to try to avoid getting his help if I go in.
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August 2023 by Andrew Johnson
I rented a small trailer from this location, and also purchased a wiring harness that was needed to properly connect the lights. One of their employees was kindly assisting me in hooking up the trailer to my truck which was complete. We had an issue with the wiring harness and I had to rewire the connections to make it work. While I was rewiring the connection, one of the female managers came out, disconnected the trailer from my truck, told me I was taking too long - after I had paid for the rental - and then took the employee back inside leaving me to check the lights and then re-hook the trailer to my truck - which was very difficult to line up the hitch for the second time. Her behavior was absolutely a liability to this organization. With only a another five minutes I would have fixed the wiring harness and been on my way. This rudeness and lack of customer service have convinced me to travel another 3 miles due south on Capital Blvd to the next Uhaul whom I have also done business with and who treated me with respect and was courtesy. As a business owner in the Wake Forest Area, how I was treated was unforgivable. Unless they remove this employee I will not return to this location.
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August 2023 by Michelle Taylor
I wouldn't even give a star if that was an option! The worst employees I've ever seen. The ladies behind the counter one eating a sandwich and was making sounds as if she was about to vomit, the other lady laughing and being loud! Both of the ladies were wearing crocks and the other flip flops working at U-haul. Very unprofessional period!
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July 2023 by Susan G.
Is there some new rule where workers can't attach your tow dolly for you or help you??? Been using Uhaul for over ten years and never had this problem. This guy at 6pm was downright rude. His buddy looked pissed off and definitely not friendly. When I tried to say hello to the other guy and asked for the manager's name this guy wouldn't even look at me and mumbled a name while walking away. RUDE, ARROGANT and UNHELPFUL. Go to another location. And hey workers, if you can't deal with people then get a job sitting alone. I'm disgusted.
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July 2023 by Kevin Kuruvilla
By far the worst uhaul experience. I have a ubox shipped from Florida at this location which was supposed to be loaded to a trailer to be dropped off at my home address, even after 2 days and multiple phone calls it's not done. They are not responsible and don't honor the scheduled time, if this uhaul gets allocated to you while using ubox please request to get it changed.
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July 2023 by Vivek Puduri
Terribly operated U-Haul location. We moved from new Jersey and ordered 2 U-Haul containers from U-Haul in Edison NJ. After receiving and unloading the containers we tried to call during business hours on Sunday to set the pickup time to get rid of the containers. Kept getting transferred to different U-Haul phone numbers that could not handle our request finally someone else was able to put a notice on your account that we're done with the containers. Tried to call again today and was able to get the containers scheduled for pick up and the person who was on the phone sounded very annoyed talking to me.
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July 2023 by Olivia Dorfner
Make a bigger sign for the key drop box (Hint: it’s on the garage door). I was a 23 year old girl, alone, at 10pm, in a parking lot with no other living creature, on the side of Capital Blvd, searching for the drop box. I was absolutely terrified. I sat in my locked car until I could get ahold of customer service, and finally left the lot at 10:45. Kevianna, the customer service lady, was thankfully able to get ahold of the manager of the location. Please, for the love of all that is good on this planet, make a larger sign. Or, at the very least, install a box that reflects the one the website shows you at the end of the return process.
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July 2023 by Michael S.
If you are going to get a hitch on your truck or SUV, I would definitely recommend going to U-Haul. Jared was professional knowledgeable and fast the customer service is exceptional there thanks for the great work!