-
March 2024 by antony lloyd
Worst customer service. No friendly, no proper explanation, regret to give the right price before doing the work, declined service s with out asking. Wrong information is entered to the system.The supervisor and auto employees try to do what they want , no professionalism. No value for your time and money.Feels like don't ever want to go back to this Walmart auto care.The real manager was not there. I think if he their things are little better.
-
February 2024 by Willian
My appointment for the car was at 10:00, I arrived earlier to be attended to, I was still there until 10:30 and they NEVER ATTENDED ME. The boy saw me waiting and just ignored me. This place is disgusting. Don't waste your time here.
-
October 2023 by Fadymarco Marco
You have become extremely rude. I spent 3 hours repairing a tire. It could have been over with the car outside for 3 hours, and when I complained, they started laughing and laughing. I was tipping the workers and it was none of my business. I was advising anyone to go buy or repair tires. You have become much worse than before. You have become. Stupid and ridiculous
-
October 2023 by Brenda Carey
Nobody ever answers the phone!!!!
-
October 2023 by Craig Westerhausen
The guys that work the desk and register are a pleasure ? to deal with!!Very professional, personable, and patient with everyone they help.I only deal with Walmart 2 times per month, but if the auto center is closed, I will wait and come back the next day to make my purchase. Easy parking, easy to grab a few items and easy checkout ?
-
August 2023 by Evelyn Barnhart
Went in for a simple tire change, all four. Was promised 1-1.5 hours and have been here 3, and my vehicle still isn’t finished. They got my order wrong and I had to go through various rabbit holes to prove it to them that my order was correct, and I could get no communication from any four of the employees there. Each one was rude, would not speak to me, messed up my order more than once, and took more than double the time promised to complete the job. After all of that, they wrote up the total wrong and tried to charge me $253 for the mounting fee (the tires were already paid for) and if I hadn’t refuted it, I would have had to pay that amount. Instead, after 6 minutes of rescanning and figuring it out, I was charged $65, which is much more reasonable. As far as I have seen, customer service here is a dismal, and I have been more than kind the entire time in an attempt to be helped. I cannot get help and am ignored or treated very rudely when trying to ask questions. Take your business somewhere else. Your time is more valuable than the discount you get from Walmart Auto Center, and you’ll be glad you spared yourself the headache of dealing with the employees here.Service: Tires
-
August 2023 by Harry Woods
Had tires put on and done in a reasonable amount of time. Having an appointment may have help.
-
July 2023 by Sarka B
Purchased 4 tires from Walmart and made appointment for 1PM to have them installed. At 5:34 PM my car was ready. The automotive center (Main st, Wake Forest) wasn't busy the whole afternoon while I sat in the waiting room.
-
July 2023 by Tonya Highter
The prices can't be beat! But the wait time is terrible, they are short staffed, if you have the time definitely go
-
April 2023 by malibu1966
Went in for my annual tire rotation and balancing, and the Tire Tech told me it may be quite a while before they could get to my car. They were short-handed. My car was ready within an hour and fifteen minutes. I am very impressed with the service.
-
April 2023 by Latesha Gupton
I tried to use this auto center but the customer service sucks I would drive over a hour before I spend another dime with them. They need better help or just close the department…
-
April 2023 by Debbie Gallagher
They replaced a battery that had 3 year warranty that only lasted little over 13 months they will stand behind their warranty but don't get in a hurry it will take a while
-
April 2023 by Brandon Holmes
Went in for a simple tire rotation. I believe he was the service manager. He was very nice and helpful.
-
March 2023 by Kimberly Duarte
Called to make sure they would be open seeing as I was driving OVER AN HOUR to get them to do an oil change. Was told they closed at 6pm. I get there a few minutes before 3:30pm and I am told they are closing for the day. I stated AGAIN I drove over an hour and the responses I received were beyond rude. This is the 2nd time I have been to this "auto care" location and they have had some type of rudeness and issues. The previous time I was being brought in by a tow truck due to my tire being blown. They didn't close for 2 more hours but said it would take them 2.5 hours to mop & close the shop. Why are they open?! Worst customer service!!
-
March 2023 by Michael Jackson
I ordered some tire on the Walmart website. So I call up to see how much it would be for balance and mount them. So so I don't know ow his name but it was at the wake forest store 3-19-23