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October 2023 by B34
Thank you doctor and his staff for filling my prescription so fast while I had parked my tractor trailer on the side of the road.super courteous and helpful.
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September 2023 by colleen locke
Down here for a family issue the gentleman Brian took his time and got my scripts from $70 to $23, took his time looking for any discount was blown away by the service he provided even though I know they were busy...went above and beyond to help me would be great if everyone at cvs had cared about the patients like Brian...thanks so much
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July 2023 by Sherry Lynch
Almost everyone that works in the pharmacy there except the Manager are Extremely RUDE and disrespectful. Had one female put her hand in my face and tell me to "hold on'.They are Definitely Not there to take care of anyone in a professional and respectful manner. They need to fire them all and start over. Worst CVS EVER!!!
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November 2022 by Victor Hunter
My experience trying to get a COVID Test and the results has been a total frustration and disappointment from beginning to end. 2 separate appt = total of +2hour wait time! Day 4 and I still don't have results!
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September 2022 by Michael Mc
Very unpleasant experience at drive thru. CVS recording advised me to pick up meds at 5:55 PM. When I arrived the window clerk told me med wasn't available. Earlier call with pharmacist confirmed availability. What is going on ????
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July 2022 by Lou Ann C.
The CVS Pharmacy in Walkertown is absolutely TOP DRAWER! The entire pharmacy staff really goes the extra mile to ensure I get great service and good value - they always look for all the discounts they can find on my prescriptions. And, being retired and no money coming in, that is a HUGE plus! Hats off to the great team you have there - love them all!!!
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May 2022 by Douglas Donley
I don't know why the pharmacy has a phone number listed. They never NEVER ! answer the phone. It is nothing more than a paper weight !!Jeremy,Michael,etc. all of the pharmacy workers are so nice & have great customer service like employees at chick-filet. I understand that they are busy with filling RX's or ringing customers up, but if CVS is not going to answer the phone they should have it taken out & they could save the cost of phone service.It is very inconvenient to drive up there ,but don't waste your time calling the pharmacy.Why would a customer receive $5.00 coupon that expires in a few days to buy something in the store that is priced 3 times over what you could buy the same product almost anywhere for one third of what CVS charges.I only shop at the pharmacy because the ins. company says to shop at CVS. I do like the staff at walkertown CVS pharmacy !!
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May 2022 by Jeff Peoples
Jeremy,Jeremy, Jeremy! Enough is enough! Your smug nonchalant attitude. Your lack of doing your job. Your tongue in cheek, smug demeanor.I have begged you to correlate my prescriptions as to eliminate multiple trips to the Pharmacy. You have made every conceivable excuse as to why it don't happen.I have a medication that is filled monthly. You have advised me to call to remind you to order this medication. Also call 2x the same week to make sure you in essence have done your job.Even though that can't possibly be protocol I do it!You are well aware as to how to order and process this medication to result in a zero co pay for me.However yet again today even though I contacted CVS 3X last week you failed yet againAnd this yet again resulted in my out of pocket being $92+ dollars!!All you have to do is your job. Its most evident you have zero fear in job security. This shows up in your attitude,demeanor and non existent customer service. I moved my prescriptions to CVS At your urging. What a wasted effort!
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April 2022 by Laura Latham
First let me say the staff is very friendly and helpful.Ive never had a probelm.You have to vocalize your needs.They cannot read your mind.They are very hard working. They need two people on drive thru.One to give Covid test.And one for pic up or drop off. Recently Cars were literally going around corner.I wanted too say now that they are not testing as much.So they are back to one lane to pickup.Which is ridiculous during peak hours.The store and pharmacy manager need to look at this issue.The worst thing about CVS is trying to get a pharmacist on the phone .I waited one day 20 mins.Juat to see.After all the automated prior to a staff member is average of 10minutes wait time on phone to speak ro the pharmacist.
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April 2022 by Kathleen Wheeless
Overworked pharmacy staff don’t seem to understand basic requests.
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April 2022 by Elizabeth Smith
Very Bad costumer service today when I went through the drive thru. Today I went to go pick up my prescription before I went into work and also get some Zyrtec for my allergies with a very short period of time. The girl that was checking me out was very rude to me about it, and said that I would have to come inside and get it, when I told her i don’t have much time to do that and when I told her I would show her my ID she continued to argue with me. In my opinion CVS in walkertown need better trained and professional pharmacist.
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April 2022 by Christopher Tedford
A lot better then Walgreens! Better customer service and better staff! More knowledgeable and there to help customers!
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October 2021 by C W
Whoever the guy is in the pharmacy, Brian or whatever his name is, Terrible at customer service. Asked him a simple question and before I could get it out, he puts me on hold and an automatic message which I didn't need to hear, and didn't help ..Called back and he does it again. Train him or fire him if he can't do a simple job.
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September 2021 by Jennifer Benfield
I wanted to give a shout out to the sweet lady's in the drive thru window, that doted on my Patch McDoogle! They sent him a sweet note and doggie treats..? He was thrilled to meet new friends! Thank you for making our day!!
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August 2021 by Jeanna Steelman
The store is always neat & staff always nice & helpful. The night I went, I was needing several items & they were only excepting cash. It was very inconvenient but they were very nice about it.