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October 2023 by Eddy Espinoza
Don't use them beware they will get your information wrong,also they will say on the phone it will be a set price when they charge your card it higher then set price, what they told you on the phone, they also will charge you fee for picking up there stroage container. So be very careful read your rental agreement with them.
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August 2023 by Terry
48 hr notice of wanting access to unit. Got there, and the unit was waiting on us.
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July 2023 by David Brown
If you are a new customer, your phone call will be answered immediately. If they already have your money, good luck trying to get hold of anyone to make an appointment to move your container or to have it picked up. All I get is infinite wait times on hold, a call back that won’t call back, sales people who only can direct you back into the que, or a login system that doesn’t let you log in to set up a time online. It’s aggravating to say the least. One of the worst customer service experiences I’ve had in a while, on top of an already stressful experience of moving in general. I just want someone to get this thing out of my driveway!
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February 2023 by Misty Pelliciotta
We appreciate the folks at 1-800-PACK-RAT for helping us with an unexpected move. They saved the day! ❤️
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November 2022 by David Bari
Everything was great from overnight parking to unloading and checking in. Only reason for 4 stars is they don’t have a direct contact and it’s the 1800 number which is retarded. But everything else was great.When backing in a 53’ dry van, slide ur tandems all the way forward to have a better time backing in.
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October 2022 by Troy Amos
Great company, on time and always communicate with you. Only negative thing is when you store with them they don't pro rated the month weather you store for 1 day or 30 days.
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July 2022 by Tommy Williams
I had to move a small amount of furniture and called these guys last minute. To my surprise, they gave me a fair price and arrived within a few hours. Friendly and strong movers, and they were very careful, too. I 100% will use their services in the future.
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July 2022 by Carl Chavez
A lot of my furniture was oversized and heavy, but there were never any issues. In general, this was my easiest move ever.
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July 2022 by Elizabeth Eric
The employees were kind, thorough, and worked incredibly hard. I’m recommending this company to everyone I know! I appreciate how delicate they were with all of our things, and the pricing was extremely reasonable.
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July 2022 by Laura Walton
These guys were fantastic. They were on time, they were kind and gracious, efficient, and went above and beyond our exceptions.
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July 2022 by Araceli Billie-Tapia
MILITARY DO NOT USEI'm leaving the review here because this was the closest facility for the military move.This specific facility personnel were great, however the actual hotline representatives and transportation is HORRIBLE, put on hold for EXTREMELY long periods, got hung up while on hold, my HHG are three weeks delayed, and they charged me AGAIN for storage when its only there because they won't deliver it. My delivery dates got changed FOUR times WITHOUT a proper notice, the day prior to one of the deliveries I actually received a confirmation of delivery notice but it was a no show.
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June 2022 by Terry Ramirez
I highly recommend Pack-Rat. They are fast, but took careful care of my fine items. Very personable and reliable.
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June 2022 by Art Jones
I don't like that they have only a 1 800 number to call instead of the local office. I have put in for a call back 3 times. Had to wait anywhere from 3 minutes to 2 hours for them to call me back . This is totally unacceptable and I will never use them again. I have other things to do then wait for them to call me back. If I could do what I want on their website ,I would but I can't .
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May 2022 by Cindy Detwiller
pricey. For about the same price you can get a 40 ft storage container dropped in your yard for the same monthly price. Actually their monthly price was a lot more. All depends where you live and where they have to deliver it to.
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April 2022 by Mary-Jane Wild
Great service and great movers. The team they sent was on point and incredibly professional and made sure to take extra care of my stuff so that nothing broke. Would use again.
