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July 2023 by Shane Hanchey
Long story short: 5-stars and recommend 10/10, I’ve purchased 2 vehicles here now. And I won’t hesitate to come back for our next one.Long story long: Firstly my bad experience at a different dealership for comparison…I went to a different dealership this morning to get a ‘23 Colorado, only to find out after driving 45 minutes to get there, it had a bait-and-switch $1000 markup that was not advertised in their online price. Of course they explain it was part of some “benefits package” that they put on all their cars, which is fine if people want to pay for those things, but if it’s standard and non-negotiable then it should be included in all advertised prices. The sales manager was very condescending, trying to guilt trip me on the markup saying even if they discounted it, I would still receive the associated benefits, which I tried to explain I was not looking to get something I wasn’t paying for, but I also didn’t want to pay for something I never wanted to begin with.On my way home I stopped by Bill Carone Chevrolet. It was not my first stop of the day only because the truck they had in stock was a higher trim level and thus naturally advertised for slightly more than the truck I originally went to buy elsewhere. Firstly, I was happy to see no bait-and-switch markups on the window sticker. Terry Futrell came out to greet me and probably within less than an hour, he had sold me more truck for less money than the original dealership (even before their silly mark-up I mentioned earlier). All financials were fully transparent, and with zero back and forth haggling I had 100% confidence that I was being given their absolute best deal. All I had to do was come back an hour or so later when the truck was finished being prepped and sign the final papers. Terry even contacted my insurance company to set everything up for the new truck.
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June 2023 by Samantha Polk
The easiest experience purchasing a vehicle! 5 Star Service
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April 2023 by lewis jackson
I recently purchased a new vehicle from Bill Carone and the experience was great. None of the big dealers pressure and my salesman Carlton was great. I had a minor issue and service took care of it right away. I couldn’t be happier with the dealership. I will be back when I’m ready to buy another vehicle.
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March 2023 by Gunner Beal
Probably one of the only dealerships that we have never had an issue with. We’ve been to the Chevy dealerships in Burgaw and Wilmington and they are garbage compared to this one. We drive from Wilmington to Wallace for all of our servicing here.
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November 2022 by Gregory Stringfield
Went n4 service a couple weeks ago ck engine lght per windows very happy they were presise timely and reasonable priced thanks ?
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October 2022 by Scott Marks
Excellent service, awesome staff
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September 2022 by E R
Super happy with Carlton my sales guy for ordering me exactly what I wanted and keeping me informed on its arrive dates. Also very pleased with the service department for getting a small issue taken care of for me in a very quick manner. Very please with Bill Carone Chevrolet!!!
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August 2022 by Tracy Danielle
Parts rep was VERY rude is disrespectful. If you don't want to do your job just say so. He complained the whole time I was on the phone with him, about having to take calls and "how many calls are you going to send back here.. it can ring... I'm only one person" I will go further away to order parts if it means having someone who treats customers better and has a better attitude.
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August 2022 by Eddie Rich
Super happy with Carlton my sales guy for ordering me exactly what I wanted and keeping me informed on its arrive dates. Also very pleased with the service department for getting a small issue taken care of for me in a very quick manner. Very please with Bill Carone Chevrolet!!!
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February 2022 by Kevin Darden
Service department is at the top when it comes to customer service! Kerri is great. She goes above and beyond to help out her community. I will continue to use them for everything from oil changes to big engine fixes. Thank you!
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November 2021 by Matthew Neigebauer
I would not send anyone there ever. 1100 dollars and the issues I discussed with them were not fixed after a diagnostic was done to my car and told me it was something and got in the car after hearing that they don’t hear any of the issues I discussed and the issues are still there. Answering phones is not their job it seems like either. And if they tell you they will call you back with updates on your vehicle that you are paying them to fix , good luck. Because that doesn’t happen either. It’s honestly the worse maintenance shop/ dealership I ever been to. Don’t go there unless you want to throw away money .
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November 2021 by Stephen Teague
The sales department was helpful, but I wasn't looking to buy. Was there for the service department and was early for the appointment. To keep it short the service department dropped the ball.
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May 2021 by Ann Quinn
They have done good by us!
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March 2021 by SMB- 770
Fixed my issue with know hesitation.
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February 2021 by andre humphrey
Clean place good service
