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March 2024 by jack johnson
Kayla was so helpful and friendly. I really appreciate her a lot.
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February 2024 by Carl Nubile
Kayla is simply the best!
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February 2024 by Tina Clark
I texted about an issue with a heater that wasn’t working properly and they texted back very quickly.
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February 2024 by Thomas Gamble
Kayla is such a huge help! Thanks Hall Propane and Kayla!
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February 2024 by Alfred Goins
Hall oil has always been there for my family and I. Their service is unbeatable. No matter what you need, they are always there. As far as I’m concerned there is no other service like hall oil.
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December 2023 by Denise Vidal
I was having some issues with my propane provider. So I called Hall oil and propane and they were there the next day . I was very surprised and pleased with the friendliness and willingness to help solve my problems. Highly recommended them if you want someone that is trustworthy and reliable and also very knowledgeable.
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November 2023 by Cary Hall
Just lousy customer service
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November 2023 by Ken Osborn
Good people good service,talked to Kayla and she did a super job of getting heat to my home promply,would highly recommend Kayla.
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October 2023 by John Young
Kayla-----superstar!!!! ---Excellent customer service explaining options on propane tank capacities and usage requirements.Reduced our normal expected billing and yearly costs with goodinformation and a better plan. Wish I had talked to her a few of years ago to get this taken care of sooner--when our yearly consumption was reduced when we eliminated a greenhouse heater unit. Overall we have been very satisfied with Hall Propane service---taking care of filling on schedule and occasional maintenance issues. 28 years of service----first class company and service.A special thanks to ----*KAYLA*---and Hall Propane!!!John Young
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September 2023 by Andrew Quick
I'm okay with the suprise 'top off' bills but I am not okay being charged for not using propane in the time they want me to.I hope that charge was worth losing a customer for life.
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September 2023 by Jane Doty
We are extremely pleased with Hall Propane in Walnut Cove, always helpful and prompt with service. We never have to worry. Kayla was very helpful on phone, so polite.
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July 2023 by Eli Freeman
When I opened my account, they gave me the option of “automatic schedule refill” for the propane tank, or “will-call”, which means I only get it refilled when I call them. I clearly chose “will-call.” They just stopped by and filled it up without asking, so now I have a bill I wasn’t expecting. When I called, I was met with a “nope, you’re on automatic.” No apology or anything. I wasn’t going to leave a bad review after all the other bad experiences I’ve had with them, but that was the last straw. But it’s been bad from the beginning— I opened an account with them when I was having a new house built. The gas line they installed failed inspection TWICE, and delayed the finish of my home almost 2 weeks. Do not recommend.
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January 2023 by David Purser
They are NOT a reputable business based on my own experiences! We asked to have propane connected up for our gas fireplaces. Unbeknownst to us, Hall Oil and Propane intentionally outfitted us with oversize tanks. They later dislosed that they require their customers to use at least two refills on their propane tank otherwise there is a $75 fee added to the bill. If we can get them to respond to our request for refills we can meet their requirements. They charge $5 paper statements. This year, going back to a wood burning fireplace, we asked them to remove their propane tank. Just recieved another $100+ bill for that This company will nickel and dime for everything and service response subpar. We have done business with them for many years, but never again. We do not believe they a good company in which to conduct business.
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January 2023 by Toni Ray
Recently moved our business from AmeriGas to Hall's. Gentlemen who came to swap everything out were polite and professional. So far it's been a great experience and I prefer doing business with a local business when I can.
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December 2022 by David P.
They truly are NOT a reputable business! For mine and my neighbor's fireplace needs, Hall Oil and Propane intentionally outfitted us with oversize tanks. Undisclosed to either of us, they require their customers to use at least two refills on their propane tank otherwise there is a $75 fee added to the bill. They charge $5 fee for every bill statement they send. We have usually have met their requirements, if we can get them to respond to our request for refills. This year we decided to go back to a wood burning fireplace and asked them to remove their propane tank. We got charged another $100+ bill for that! They nickel and dime for everything and service response is slow and poor. We have endured business with them for many years, but never again. Just cannot recommend them as good company in which to conduct business.
