Family Dollar has experienced both positive and negative changes over the years. Recently, the store is cleaner and brighter thanks to a new manager, and employees like Fredia, Angela, and Reggie are friendly, helpful, and genuine. However, some reviews mention that the store used to be cleaner and more organized, with aisles that were easier to navigate. Overall, the staff's helpfulness and friendly attitude stand out, even though the store's appearance and organization have declined at times.