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February 2024 by Sandy Hardy
Shana was sweet, fast, attentive, all while juggling several satisfied customers. I have to give the service a great five stars all the way.
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January 2024 by Robin Andersoñ
Brittany, the Customer Service Rep. at Verizon in Washington, NC is awesome. My phone was acting crazy. Like throw it out the window crazy. In her calm, professional way she fixed my phone in less than 10 minutes. Efficient, professional and courteous, that's Brittany. Now I can have a good day.
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December 2023 by cameron moore
Griffin is that dude! Go see that man for the best service. He knows the phone and plans like the back of his hand. Don’t take your girlfriend though because he is a stud and she won’t be yours no more. #OnG
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December 2023 by Alex Crespo
First things first Griffin is the realest ong. I came in hella confused about my new phone. He took the time to show me how everything is. He do be that guy everyone needs to go see if they want to have a g time while getting a new mobile.
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October 2023 by Christina Hernandez
I have been in here a few times and had mediocre service. The biggest thing that needs to be said is this is not an actual Verizon store. It’s an authorized dealer. Secondly, when customers walk in and the two front staff members are talking and joking while I’m trying to ask questions about a phone, it’s not funny and thirdly it is very unprofessional to vape inside your place of employment. I can’t say for certain the young man vaping was the manager, but if it was, not a manager leading by example. We will be utilizing Greenville Verizon from now on.
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July 2023 by Richard Burns
Your rep. Tripp took care of our issue.He does a great job!Replaced our phone.Very quicklyAnswered all our questions.Thanks
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June 2023 by Carol R.
We are elderly customers that could not complete transaction to buy more cloud storage. He helped us complete the purchase. Problem was due to old address on credit card, which he helped us fix. Such a polite, respectful and PATIENT man! I was impressed. I hope his subtle, but very important skills are recognized.
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March 2023 by Cheeky China
John helped me today in getting my new iPhone 14 Pro Max in deep purple. I’d been given a super hard time at Best Buy in Greenville and John was relentless at getting me into the phone that I truly wanted. I’m grateful…. Thanks a lot, John, for being so freaking dope and going above and beyond to help me today (3/18/2023)!! Go talk to John, y’all.
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February 2023 by Katelyn Kozuch
Customer service is HORRIBLE. Phone service in Washington is also HORRIBLE. The owner Ed actually hung up the phone on me when I called to cancel our plan due to the hundreds of dollars in hidden fees that appeared on our first bill which were never explained to us. We have spent HOURS in this store and on the phone with Verizon trying to get our account straight. Save yourself the headache, go to Greenville or go with another provider. We will be going back to AT&T ASAP.
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December 2022 by Camaan Aldridge
I recently purchased a pixel 6 from this store. The sales representative Collin Smith was inviting ,friendly and just a real pleasure to talk to. He was very knowledgeable and set me up with the perfect phone. Couldn't have had a better experience props to Collin Smith.
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December 2022 by Treva Tankard
We had 3 phones to upgrade. I was 'dreading' the process. The Verizon agent, Tripp, was so very helpful and guided us to the best solution for us. He was extra careful when transferring all our data over to the new phones. Great experience.
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September 2022 by Shelia Bowden
My husband and I had a great experience with Joshua Champman! Helped us with 2 new phones and made it a great experience this time! We love our new iPhone and the new Flip phone!! Wasn’t sure if my husband was going to like the flip phone from going from an iPhone to a Samsung!! So far he lovesit. Josh was OUTSTANDING AND he stayed over after closing and made sure we both understood how to use and checked all apps and photos were transferred successfully! Great job and we can’t say enough about how professional he was but yet a fun experience! Thank You Josh again!!!
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September 2022 by Stephanie Poulin
This is a late review. I was there in January to trade in my iPhone. Chris Rawls and Tanner waited on me. They did an excellent job. Very knowledgeable and helpful. I got what I wanted and needed. Keep up the good work guys!
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September 2022 by JUNE FRIE
Brought my new phone to them, backed up my old phone and transferred it to my new phone. Great techs , very helpful
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August 2022 by Mandy Peedin
Customer service is great. I went in to get a phone upgrade and Trip was very helpful. I went in not knowing what kind of phone I wanted and he helped me find exactly what I needed and was very knowledgeable about all of the different options. Thank you so much!