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“The location and vehicle were clean and my experience was super. But, it also was stellar in a special way as I had dropped my wallet near the rental when I returned it. I left without knowing I had dropped it. The representative found it and called me immediately. I came right back and they had it waiting for me with a smile Great service and trustworthy to the highest level!!!!”
8AM - 7:30PM
5415 Ballantyne Commons Pkwy, Charlotte
Truck Rentals
“I rented a Pensky truck at Home Depot. Made my reservations online. At this particular location employees are very nice and makes the process at ease and when speaking to representatives over the phone or online; customer service is excellent. I rented a 26 footer with a lift gate. I wanted the lift gate because it will help me a lot with the move. I ran into two problems with the truck. When I took the truck home. I immediately wanted to use the life gate. I had issues with the gate coming out completely. My other problem; truck went dead after 2 hours but I had the truck running. With a moving truck with nearly 500 miles this should not be happening. I had to have a technician come out twice to help me with the truck. Overall yhe experience was good. Thank you PENSKYTo customers: In order for the lift gate to comeout completely; you must be on flat surface. Same as when restoring the lift gateIf you rent a truck with the lift gate; you must keep the engine running in order to use it and Pensky has new trucks that are designed differently so if the engine shuts off you must restart the engine in order to keep on using it. If you dont restart the truck, it will not start up and you will have to call representative from Pensky to bring a technician out to service the truck.”
“I ordered a truck for pick, when i been on address car was ready early than my expect time even car was very clean and safety. They inspected car before delivery. I appricate especially to Hally Anderson, she was very professional and punctual. I appreciate her and uhaul company, because they have professional employees.”
“This was my first time using a Penske. We returned to this location and Scott was truly a pleasure to work with. Highly reputable and honest location that does right by the customer. Definitely earned my business in the future.”
7AM - 7PM
13401 Lancaster Hwy, Pineville
Truck Rentals
“I'd come back to this U-haul location just for the customer service I received from one of the employees with long (dreads, maybe?) he was moving trucks, taking care of customers doing it all. Not to mention he had me and my daughter laughing every time we saw him!
Thank you again! We'll be back!”
“Staff was friendly and helpful. Equipment was ready and was pulled to the front.
The checkout process was slow but that wasn't due to the staff, it is the software they are provided with.
The check-in process was very quick and efficient.”
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
“Great customer service, I showed up last minute and they happily accommodated my needs even though the store was busy I was in and out. Highly recommend, best place to get a u-haul.”