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December 2022 by Jadon Putnam
This place is a joke. It’s beyond expensive, the first time I went they asked my mom if she was “ actually gonna pay” because we didn’t have mental health coverage and we were paying cash. The first time I tried to get in the therapist that was assessing me immediately “diagnosed” me without having even finished the assessment. They are unorganized and will have you running in circles just to talk to someone. They lost my paperwork twice. Once I finally got in and on track for actual therapy, they decided to tell us it was going to up to 300 dollars a visit. It’s a crying shame that people who need help have to deal with an organization like this. They do not care about quality, just filling their pockets. I came in person one day very upset because they told me I had an online visit but marked my paperwork as coming in person and it resulted in me being late for my appointment. They then decided it was a great time to tell me my mom had to be present because I was a minor, which they had never mentioned before, I had also been assessed before without her there so that means they didn’t follow protocol at all. Unprofessional and worthless.
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November 2022 by Jonna
I've been very happy with my experiences at this place so far, it has a very warm and inviting atmosphere and it feels like the staff actually cares. :) I'm feeling more optimistic about my mental health than I have in quite a while thanks to them, looking forward to my future appointments!
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January 2021 by G
Been trying to get in this place for a while now but the lady at the front desk likes to turn you away for stuff she can look up or you could bring back the next time she is. Very rude and kinda makes me not even wont to try to go there just knowing I will have to deal with her.
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January 2021 by Suzanne Phillips
First off, let me say my counseling experience couldn't have been better. My experience with the medical staff, however, gets 0 stars. After my initial appointment I could never get anyone to return my phone calls- no medication counseling, appointment setting, nothing. I feel their counseling services are a huge asset to the community, but I wouldn't bother with medical care. See your family Dr if you can.
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May 2019 by Gray Erlacher
I am grateful for the services Appalachian has provided over the past 6-7 years for my patients. Yes, they are understaffed and they are overworked, but they are also the only organization available in our area for people with mental health crises. There is a severe statewide and national problem of inadequate mental health services. Without Appalachian, our community would be in far worse shape, because there is nothing else like it available in this whole region. Despite the time it takes for some services, I believe they literally save lives.
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May 2019 by Brokn _
People are rude, front desk has NO CUSTOMER SERVICE SKILLS, tell you you don't have an appointment when you do, and very very disrespectful to help in NEED OF HELP. WHAT A JOKE.
